Dear Administrator! Please help me figure out why I can’t connect to SKYPE. System: Microsoft Windows XP Professional, version 2002, Service Pack 3. SKYPE - 7.27. I checked for access to SKYPE - link: Installed - Internet Explorer 8, version - 8.0.6001.18702СО, encryption strength - 128 bits. The page does not open - "Internet Explorer cannot display this web page."
Result of diagnosing connection problems:
Time of last diagnosis: 11/23/17 01:53:51
info Redirecting user request to support number
DNS Client Diagnostics
DNS is not a scenario for home users
Info Use of web proxy: no
info Successful name resolution for (www.microsoft.com): yes
No DNS servers
Gateway diagnostics
Gateway
info The default gateway and the computer are on the same subnet
info The default gateway is a valid address for a unicast link
info The default gateway address is calculated via ARP. Number of attempts: 1.
info Default gateway detected using ICMP Ping. Number of attempts: 1.
info Communication with TCP port 80 on the host has been successfully established
info Communication with the Internet site www.microsoft.com has been successfully established
info There are no problems with the default gateway
IP level diagnostics
IP routing table is corrupted
Info Valid default route
info Valid loopback route
info Valid route to local host
info Valid route to local subnet
Invalid ARP cache entries
Action APR cache cleared
IP configuration diagnostics
Info Valid IP address detected:
Wireless Diagnostics
Wireless - Service disabled
Wireless - User SSID
Wireless communication - setup at first start
Wireless communication - radio module disabled
Wireless - Out of Range
Wireless communication is a hardware problem
Wireless Communication - New User
Wireless Communications - Ad Hoc Network
Wireless - less desirable
Wireless - configuration mismatch
Wireless Communications - Low Signal to Noise Ratio (SNR)
WinSock Diagnostics
WinSock Status
info All major service providers are present in the Winsock directory.
info Valid Winsock service provider chains.
info MSAFD provider Tcpip passed loopback testing.
info MSAFD provider Tcpip passed loopback testing.
info The RSVP UDP Service Provider passed the loopback test.
info The RSVP TCP Service Provider passed the loopback test.
info The connection is valid for all Winsock service providers.
Network adapter diagnostics
Determining the location of the network
info Using your home Internet connection
info Network connection status: Connected
Diagnostics HTTP, HTTPS, FTP
HTTP, HTTPS, FTP connections
Warn FTP (passive): error 12031 when connecting to ftp.microsoft.com: The connection with the server was reset
info HTTP: successful connection to www.microsoft.com.
warn HTTPS: error 12029 when connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: error 12029 when connecting to www.passport.net: A connection with the server could not be established
warn FTP (active): error 12031 when connecting to ftp.microsoft.com: The connection with the server was reset
error The HTTPS connection could not be established.
error Failed to establish FTP connection.
When you download your shortcut, a file with the extension "download" is downloaded. You recommended proceeding to step 5 of the instructions. As far as I understand, after reading the comments, you need to download only one of the three scripts you suggested. Which one should I download??? (preferably not the third one (I haven’t yet figured out how to save the libraries in the script folder).
Thank you in advance for your response.
When organizing a video call, the user may encounter an error: unfortunately, it was not possible to connect to Skype on Windows 10. This problem can appear for various reasons. However, by identifying the source of the problem, you can restore the functionality of the software.
Causes of the problem
If during a video call in Skype a message appears stating that the connection could not be established, this may be due to the following factors:
- The Skype server is not responding;
- The Internet provider has blocked the operation of the Skype program;
- Your Windows 10 computer is using an outdated or incompatible version of the program;
- An antivirus program or Windows Firewall is blocking the application;
- The router settings are incorrect;
- The program files are corrupted and a crash has occurred.
In addition, if the user has previously managed to launch and work with Skype, it is worth checking the PC for viruses. The malware may be blocking the program from launching or connecting to the server.
Ways to solve the problem when you couldn't connect to Skype
First of all, if you encounter the error “failed to establish a connection in Skype,” you should check your network connection. To do this, you should open any website in your browser, and also check the Internet speed on Windows 10. If there is Internet and the sites load normally, you need to test the following methods to solve the problem.
Method number 1. Disabling antivirus and firewall
Often the antivirus program and the built-in Windows 10 Defender block the launch of a program that has access to the network. First of all, you should temporarily disable Avast, Nod32, Norton, DrWeb, Kaspersky, McAfee antivirus and restart Skype.
- Right-click on the “Start” button and select “Control Panel”.
- A new window will open. Set the viewing mode to “Small icons”. Select "Windows Firewall".
- From the menu on the left, select “Turn Windows Firewall on or off.”
- We set the checkboxes that are responsible for disabling System Defender.
- Reboot the computer and try again to start the program.
Method number 2. Checking the program version and downloading updates
The Windows 10 operating system is problematic for many programs. Not all developers have released updates for their products that would adapt the software to the new product. Therefore, if such an error appears on the Windows 10 operating system, it is worth checking the version of Skype. To do this we do the following:
- Open the program. Go to the “Help” tab. Click “About the Program”.
- Let's look at the program version.
- If the program has not been updated for some reason, you should click “Check for updates” in the same section.
- Afterwards we launch the program update. After performing this action, you should reboot the system.
If you don't want to install updates, you might want to try clearing out your AppData folder.
Method No. 3. Deleting content in the AppData folder
To clear this folder you need to enable the display of hidden folders. Next steps will be as follows:
- Press “Win+R” and enter “%appdata%\skype”.
- We delete the contents of the folder and restart the program.
IMPORTANT! If after clearing the folder the program still does not work, you should reinstall it.
Method number 4. Setting up the router
Often the buttons on the router that indicate the presence of a network deceive the user. Therefore, it is worth rebooting the router and trying to connect to the network using Skype. If rebooting does not help, you should check the correctness of the router settings. To do this we do the following:
- Open the browser. Enter 168.0.1 or 192.168.1.1 into the address bar.
- We enter the username and password, which are often “admin” and “admin”.
- Find the “Virtual Servers” section. Enter the name of the program in the line. Enter the value 4960 in the “Port” field. Specify the standard IP for the network and click “Add”.
- Now open Skype. Select “Settings”, “Connection” and set port 4960 (which is the one on the router).
- Reboot the system.
If the above methods did not help solve the problem, you should roll back the system to an earlier state and check the system for damaged files.
To learn how else to fix this problem, watch the video:
It is a leader among instant messengers, thanks to its simple interface and variety of features provided by the program. The application was purchased by Microsoft, whose developers are constantly improving the technical product. In one of the latest versions for Windows, if the computer is not connected to the network, the following error text is displayed on the screen: “unfortunately, we were unable to connect to Skype” and a sad smiley face.
Most often, users who install the program version 7.16 encounter this problem. The error may occur when a Skype user tries to sign out of an existing account to sign in to another. At the same time, attempts to exit the application or restart it do not bring success. What can be done and why does the problem arise?
First of all, you need to check the stability of your Internet connection. If your device is connected to a network, it is recommended to check your firewall settings. In some cases, it blocks Skype's access to the Internet, considering it to be a malicious program.
If you cannot connect to Skype, the reason may be the Internet Explorer browser settings. The latest version of the program provides the use of some built-in Internet browser tools. Therefore, it is important to make sure that all updates are installed in your browser.
In the case where the latest versions of Internet Explorer and Skype are used, but the error appears, using additional software may help. Among the special programs distributed free of charge is Reset Settings for Skype. The utility should be installed and launched. Next you need to do the following:
There are other utilities that can be found in the App Store, depending on the operating system of the device where the messenger is used. Most of these programs are distributed free of charge.
When using Skype to connect to the Internet and work with it, you should check its settings. By default, the messenger automatically detects the proxy server parameters, but there are times when manual installation is required. Before you begin changing the configuration, be aware of the warning that this may not work in all cases. Skype support does not provide assistance in setting up manual settings for using the program.
The configuration can be changed using the following algorithm.
There are many reasons why Skype does not connect. If the listed methods for solving the problem did not help, then you can try uninstalling the program and installing an earlier version. It will not be possible to find it on the official website of the developers, however, older versions of the application are also stored on large software services. It should be remembered that this is a temporary solution, so you should not dwell on it.
Sometimes Skype users encounter such a problem that when starting the program, an error appears about there being no connection or the connection goes on forever. And at the same time, the Internet works on the computer, sites open in the browser, and so on.
Causes of the problem
Understanding the cause of this problem when Skype does not connect is extremely difficult. Most often, restarting the computer solves the problem. But in some cases it remains. The issue may be with Skype itself. For example, its data is damaged, or an old version is used. The failure may also be due to incorrect system configuration or blocking of the program by a firewall. Sometimes the essence of the error lies in the operation of the antivirus, which interrupts the connection.
We must also not forget that authentication in Skype occurs with the participation of the Internet Explorer browser. And if its settings are messed up, then various problems may arise.
The result of any of the described reasons is that the program cannot send login information to the server. Then an endless Skype connection occurs or connection errors appear.
Solution
There are 3 simple ways to fix this problem: reinstalling, deleting Skype files and resetting Internet Explorer settings. One of them will definitely help restore communication.
But before you start trying to fix the problem, you should make sure that the problem is related to your computer. Sometimes, when there is no connection on Skype, it's all about the developer's servers. They can be disabled as a result of a failure or during maintenance work.
Use the resource Down right now. There, information about the servers is presented in the form of a graph. The current status is displayed on the right. Up - everything is fine. Down - servers are not working. 
Also try disabling your antivirus and logging in to your account again. It can block communication with servers. In this case, you should add the program to the antivirus exceptions.
Method 1: Reinstallation
The most obvious reason for such a failure is an outdated version of Skype. It is initially set to auto-update, but the feature can be disabled. It can, of course, be reactivated. But the best solution would be a complete reinstallation.
Method 2: Reset Internet Explorer settings
You can also try reverting the Internet Explorer browser settings to their original state. To do this, open it and press the Alt key. A toolbar will open, click on “Service”. From the context menu, call the “Browser Options” element.
There you need to go to the “Advanced” section and activate the “Reset” option. A confirmation window will appear, click the “Reset” button again. All that remains is to restart the computer. 
Method 3: Deleting program files
In a number of situations, the problem, although related to Skype itself, cannot be solved by a simple reinstallation. This happens because when you uninstall the program, some files are not erased, and the failure occurs precisely because of them. Accordingly, if the previous methods did not give the desired result, try the following:
Most programs will prompt you to download and install a newer version before installing updates. However, this does not apply to the Skype program, because when downloaded, this software independently carries out this operation without user intervention, which subsequently sometimes leads to unexpected system failures.
Skype gives an error when connecting to the Internet
Not long ago, after applying the updates, many users encountered a problem with Skype, which refers to the lack of access to the Internet and displays the error: “Unable to connect to the Network,” although when visiting various sites, the pages are loaded, the information on them is displayed and updated.
1 . The most common way to solve this problem is to reinstall the software.
To do this, go to the official website and download the latest version of the program. However, this will not always solve the problem with a superficial update.
Remember that before reinstalling, you must remove the installed copy using Add or Remove Programs.
2 . The display of such an error may be due to outdated Internet Explorer (IE). For the latest builds of the program, you need to have IE 8 installed on your computer for Windows XP; for Windows 7, 8, 10 you need IE 11. To install it, just go to the official Microsoft website and download the current installer via a direct link.
3 . If the above options did not help and Skype still does not connect, use the small “Reset settings for Skype” utility, which resets the program’s user and system settings, including the registry.
Launch it, select a user from the drop-down list and check the boxes: “Skype Settings”, “User Settings”, hosts file, Internet Explorer. Click the "Run" button and the above settings will be reset.
The above list of ways to solve the problem of connecting Skype to the network is complete, and one of the methods will definitely help you.
