Those who want to have stable mobile communications and Internet access while traveling around the Crimean peninsula are recommended to use the services of the Volna Mobile operator. The company has been operating in Crimea since 2016. At the beginning, it provided the largest cities of the peninsula with a cellular signal - Yalta, Simferopol and Sevastopol. A year later, the coverage map has increased significantly and today the company claims that mobile Internet in Crimea and cellular communications are available in most settlements of the peninsula.
Services
Customers of this mobile operator have access to standard services: sending and receiving SMS messages, holding and waiting calls, caller ID and call forwarding. Additionally, you can order a beautiful number, set a melody instead of beeps, the service of saving your number, replacing a SIM card, voluntary number blocking, mobile transfer and other services. For subscribers of Russian operators, Volna Mobile offers “guest roaming” in the territory of Sevastopol and Crimea, and for its subscribers “outbound roaming” in Russia. Today, the operator's partners are regional operators and MTS. The company is negotiating with Tele 2, Megafon and Beeline.
Rates
Volna Mobile entered the telecom market of Sevastopol and Crimea with several tariff plans - “Wind”, “Sea” and “Sun”. They differ from each other in terms of subscription fees and monthly traffic. The first two tariff plans are provided for smartphone owners and active Internet users. Thus, for using the “Sea” tariff plan, a monthly payment of 150 rubles is provided. The package includes:
- unlimited calls to the numbers of this operator;
- 300 minutes for calls to the Krasnodar region and other Crimean operators;
- over the package 1 rub. to numbers of operators in the Krasnodar Territory and Crimea;
- 3 rub. for calls to the Russian Federation;
- 30-50 rub. for calls to CIS countries and Europe;
- mobile Internet - 3 GB;
- SMS messages to numbers of Russian operators - 300 pcs., to numbers of this operator - without restrictions.
Mobile data transmission is carried out in 3G, 2G and 4G standards. Here is a 3G coverage map.
There is a subscription fee of 300 rubles for using the “Wind” tariff plan. per month. It is suitable for those subscribers who are used to surfing the Internet most of the time, watching videos on YouTube, and listening to online music. The tariff plan differs in the volume of Internet traffic - 10 GB are given per month. The operator also offers to extend the speed by 1GB - 10GB for a fee. So, to use the “Extend speed by 1 GB” option, the user needs to pay 50 rubles. After activating the service, he is provided with high-speed Internet in the amount of 1 gigabyte. For a volume of 5 GB, a fee of 200 rubles is charged, and for 10 GB - 300 rubles. The operator also offers to use the “Internet on the phone” option. The monthly subscription fee is 90 rubles. For this money, the user receives 2 GB of Internet traffic. The Internet operates at maximum speed, but if the allocated quota is exceeded, the speed decreases to 32 Kbps. Here is a 4G coverage map.
Where can I buy starter packs?
For the convenience of subscribers, Volna Mobile offers a convenient service - Personal Account. It allows subscribers to independently switch from one tariff to another, receive call details, block a number, and manage additional services. Starter packages can be purchased at Service Centers in Yalta, Simferopol, Sevastopol, and dealer communication stores. Connection to the network is currently provided by about 350 points of sale.
Roaming
How is Internet roaming charged?
The cost of using the Internet in roaming (in the network of another Russian operator): 10 rubles/MB.
How to contact a Volna Mobile specialist in roaming?
You can contact a contact center specialist in national roaming (in the network of another Russian operator) by calling 8-800-505-0387 from any phone in Russia (free call) or by calling +7-978-555-0-555 from a mobile phone (according to tariff conditions of the telecom operator).
What is the cost of sending SMS/MMS while roaming?
For any “Volna Mobile” tariff plan in roaming, the following prices for SMS exchange services will apply: Incoming SMS 0.00 rub. with VAT SMS to mobile numbers of Russian operators RUB 5.00. with VAT SMS to mobile numbers of international operators (including CIS) RUB 5.00. with VAT The message can contain up to 160 characters in Latin or up to 70 in Cyrillic. If these limits are exceeded, the message will be automatically split into 2 or more.
How to dial a number correctly while roaming?
Correct dialing from Volna Mobile in roaming (on the network of another Russian operator). to mobile number: +7 - (operator code) - (telephone number). For example, +7 (978) (55x-xx-xx) to a landline number: +7 - (area code) - (telephone number). For example: +7 - (3652) (xxx-xxx), where 3652 is the city code of Simferopol.
What is the cost of a roaming call?
Why is my connection/Internet not working while roaming?
If, when leaving the Republic of Crimea for the territory of Russia, your SIM card has lost connection, you need to restart the device (turn it off and on). If after this procedure the network does not appear, you need to do a manual search for operators in the mobile network settings and select the network of the partner operator. If, after successful registration in the partner operator’s network, the Internet does not work, you need to check the settings (see the “Internet” section for the question “How to set up the Internet?”). Also in the data transfer settings, you must check the box in the line “data transfer while roaming”. If after the above operations the Internet does not work, you must contact the contact center at the following numbers: 555 (from Volna Mobile mobile numbers) or 8-800-505-0387 (for calls from landline phones and from mobile numbers of other operators, call free)
Service
What should I do if I made the wrong number when replenishing my balance?
If, when replenishing your account at payment terminals/cash desks, you made a mistake in your number and still have a payment receipt, you must contact the nearest Volna Mobile service and sales center with your passport (provided that the number was issued to you upon purchase) to submit the corresponding application.
How do I find out what plan I have?
There are three ways to find out your current tariff plan:
1) You need to dial the command *201# call
2) Use your Personal Account on the company website
3) By numbers: 555 (only from Volna Mobile numbers) or 8-800-505-0387 for calls from landline phones and from mobile numbers of other mobile operators (free call).
What are the functions of the Personal Account?
In the Volna Mobile Personal Account, subscribers can receive useful information and manage mobile communication parameters without visiting Volna Mobile service and sales centers or calling the help desk.
Personal Account Features:
1) Viewing and editing personal information
2) Balance check
3) View and change the current tariff plan
4) View and manage the list of connected and available services
5) Order itemized expenses
6) Voluntary blocking of the SIM card in case of its loss.
How to set "Codeword"?
This is your individual password for service in the Contact Center at number 555 (only from Volna Mobile numbers) or 8-800-505-0387 for calls from landline phones and from mobile numbers of other mobile operators (calls are free), replaces your passport data . The owner of a SIM card with a passport can set the code word at Volna Mobile service and sales centers upon application.
What services do I have connected to?
You can clarify this information by calling the contact center number 555 (only from Volna Mobile numbers) or 8-800-505-0387 for calls from landline phones and from mobile numbers of other mobile operators (calls are free), and also use Personal office.
Tell me the addresses of service and sales centers
Sevastopol, st. Bolshaya Morskaya, 10;
Yalta, st. Moskovskaya, 1\6;
Simferopol, st. Kirova, 82
Kerch, st. Kirova, 2
What additional services are there?
We have the following services:
1) Changing the owner of the number - 100 rubles;
2) Replacing a subscriber number - 100 rubles;
3) SIM card replacement - RUB 0.00;
4) “Voluntary blocking” service (device lost): subscriber. fee (first 14 days) - 0.00 rub./day, from the 15th day - 1 rub./day;
5) Selecting a category number “Silver” - 1,000 rubles;
6) Selecting a room in the “Gold” category - 30,000 rubles;
7) Selecting a room in the “Platinum” category - 200,000 rubles;
I've run out of money on my phone. How can I stay connected?
If you run out of money in your account, you can:
1) Use the “Top up my account” service: just dial *104*7978XXXXXXX# from your mobile phone
2) Use the “Call me back” service: just dial the command *105*7978ХХХХХХХ# from your mobile phone
3) Use the “Transfer of Funds” service: to do this, you can ask your loved ones to transfer funds using the command *103*7978ХХХХХХХ*SUM#
Where can I change my subscriber number while keeping the SIM card?
You can change your subscriber number without changing your SIM card or entering into a new contract at the Volna Mobile service and sales centers. The owner of the number must have a passport with him (provided that the number was issued to him upon purchase). The number replacement service is paid - 100 rubles.
Where and how can I reassign my number to another person?
The change of owner for individuals is carried out at the Volna Mobile service and sales center. The current and future owners must be present at the same time when re-registering the number. The current owner must have a passport with him (provided that the number was issued to him upon purchase).
The future owner must have a passport with him. The service of changing the owner is paid - 100 rubles.
How to temporarily block a SIM card (due to loss)?
There are several ways to temporarily block a number:
1) You must contact the contact center at 555 (only from Volna Mobile numbers) or 8-800-505-0387 for calls from landline phones and from mobile numbers of other mobile operators (free call) and after completing the identification procedure, make a temporary blocking the number.
2) The subscriber for whom the number is registered must go to the nearest Volna Mobile service and sales center with a passport.
The service is provided free of charge.
Where can I repair/replace my SIM card?
To restore/replace a SIM card, the subscriber to whom the number is registered must go to the nearest Volna Mobile sales and service office with a passport. SIM card replacement is free.
Where can I get a Volna Mobile SIM card of the size I need (micro, nano)?
You can adapt the Volna Mobile SIM card to the size you need (micro / nano) at any Volna Mobile sales and service office. The service is free. You can find the addresses in the "About the Company" section.
Calls/SMS
Why can't I send SMS?
Check your balance. Perhaps the amount in your account is not enough to send one text message. In the message settings of your device, check the message center: +7 978 555-11-11 Your SIM card may be faulty.
You will find information about the procedure for replacing a SIM card in the “Services” section.
How to call a Crimean landline number correctly?
The correct dialing from Volna Mobile to a landline number is: +7 - (area code) - (telephone number). For example, mountains. Simferopol: +7 - 3652 (xxx-xxx), where 3652 is the Simferopol city code or 8 - (city code) - (telephone number).
For example, mountains. Simferopol: 8 - 3652 (хxx-xxx), where 3652 is the Simferopol city code
Where can I get information about costs?
There are three ways to get information about expenses:
1) At the sales and customer service offices of Volna Mobile with a passport (provided that the number was issued to you upon purchase).
2) In your personal account on the company website.
3) by numbers: 555 (from Volna Mobile mobile numbers) or 8-800-505-0387 (for calls from landline phones and from mobile numbers of other operators, the call is free)
Where can I get call details?
You can get call details in two ways:
1) At the sales and customer service offices of Volna Mobile with a passport (provided that the number was issued to you upon purchase).
2) In your personal account on the company website.
How to call cheaper to other regions of the Russian Federation?
In order to minimize your costs for calls to other regions of Russia, subscribe to the “More” tariff plan (for 150 rubles per month you get 300 minutes for calls to operators in Crimea and the Krasnodar Territory, calls to numbers of Russian operators - 3 rubles/min + 300 SMS to numbers of Russian operators + 3 GB of Internet traffic).
You can also activate the “Calls within Russia” option (subscription fee 60 rubles per month) on the “Sun” tariff plan (tariff without subscription fee) and call numbers of Russian operators for 2 rubles/min. .
Are common
Will numbers from other mobile operators work in Crimea and at what rates?
Numbers of other mobile operators in Russia will work in the Volna Mobile network as in national roaming if there is an agreement between Volna Mobile and the operator for the provision of roaming services.
To clarify the details, you need to contact the subscriber service of your operator.
How to call emergency services from a Volna mobile number?
112 – Single emergency number
101 – Call the fire department and rescuers
102 – Call the police
103 – Calling an ambulance
These numbers are written by default in the phone book on the SIM card
What do you need to connect to Volna Mobile?
When concluding an agreement with Volna Mobile, an individual must have the following documents with him:
For citizens of the Russian Federation - a passport of a citizen of the Russian Federation;
- for foreign citizens - a foreign passport.
Contracts with legal entities are concluded only at Volna Mobile service and sales centers.
When concluding an agreement with Volna Mobile, a legal entity must have the following documents with it:
Power of attorney for the right to conclude an agreement on behalf of a legal entity (a person who has the right to act on behalf of a legal entity without a power of attorney submits a document confirming such right);
- a copy of the certificate of state registration of a legal entity;
- identification document.
What to do if the SIM card is no longer registered in the network?
If the SIM card spontaneously lost the network, you need to restart the device (turn it off and on).
If after this procedure the device does not automatically detect the network, then in the device’s network settings you need to set “manual operator search” and select the Volna or 25060 network.
If after the above steps the SIM card does not find the network, you need to test the SIM card in another telephone. If the problem persists, you need to replace the SIM card at one of the Volna Mobile service and sales centers.
How to distinguish the Volna Mobile operator by phone number?
The numbers of the Volna Mobile operator are as follows: +7 (978) 5ХХ-ХХ-ХХ.
What should I do if I am still an unregistered subscriber?
If you are faced with issues such as replacing/restoring a SIM card, or need any financial information from the operator, and the number is still not registered with your passport data, then you need to contact the nearest Volna Mobile service and sales center » with the following documents:
1) a copy of the registration form (issued by the seller when registering the number);
2) plastic SIM card holder (preferably);
3) Your passport (provided that the number upon purchase was issued to you).
How can I find out my number?
You can find out your number in the following ways:
How to set up the Internet?
To set up Internet access on a device with an operating system Android In the mobile network parameters, you must select “APN access point” - “Create a new access point”. In the window that appears with the parameters of the access point, you must enter the following values:
Name: internet
Username: internet
Password: internet
Authentication type: PAP (for some device models - CHAP)
Access point type (APN type): default
In the access point menu, you must select “Save access point” and set it to default (checkbox on the right). After this procedure, you must enable data transfer in the previous menu.
iOS In the cellular parameters, you must select “Cellular data connection”. In the “Cellular Data” section you must enter the following values:
APN: internet
Username: internet
Password: internet
After this procedure, you must enable cellular data in the previous menu.
To set up Internet access on a device with an operating system Windows Phone In the data transfer settings, you must select “Add an Internet access point.” In the window that appears with the parameters of the access point, you must enter the following values:
Access point: internet
Username: internet
Password: internet
To configure Internet access for other devices, you must make the following settings in the Internet profile settings:
Profile name: internet
Data channel: GPRS
Access Point (APN): internet
Username: internet
Password: internet
Depending on the version of the operating system and the brand/model of the device, some access point/Internet profile parameters may differ.
If, after making settings and enabling data transfer, the Internet does not work, you should restart your device (turn it off and on). If you encounter problems with Internet setup/stability, we recommend that you contact the nearest Volna Mobile service and sales center.
The question of how to set up the Internet on Android often arises after purchasing a new device or mobile operator card. Now you can access the network from any mobile device using a mobile operator card. But for a successful connection, you must enter the correct parameters. Let's talk about how to set up mobile Internet on Android?
Get automatic settings
To be able to use the mobile Internet, you need to place a SIM card with the appropriate capability in the smartphone tray. After placing a new card, the device will send a request to receive automatic settings. They will arrive in the form of SMS notifications. You just need to save and use them. When deciding how to set up the Internet on Android MTS, all that remains is to turn on the Internet and check its functionality. If the parameters are correct and the card balance is positive, then you can start surfing the Internet. Many gadgets have preset settings, so the Internet works immediately after placing the SIM card in the tray.
If the connection does not work with automatic settings, you can submit a request to receive parameters from your mobile operator. Thus, it is very easy to solve the question of how to set up the Internet on an Android phone? To do this we do the following:
- MTS. We send an empty SMS to number 1234 or call call service 0876. You can also go to the website and indicate your number there;
- MegaFon - send number 1 to 5049;
- Beeline - call 06503;
- Tele2 - call number 679.
The question of how to set up 3g Internet on Android has already been practically resolved; all you have to do is wait for the network settings, save and use them. After making changes, it is better to restart the device. This is not necessary, but sometimes the Internet does not appear without it.
Manual Internet setup on Android
Now let's figure out how to set up the Internet manually on Android? Here everything is simpler and at the same time more complicated. Usually the mobile operator sends a file that automatically specifies all the necessary parameters. But it may happen that a specific model is not in the operator’s database. In this case, the question arises: how to set up the Internet on an Android smartphone manually?
- Go to “Settings” and select “Other networks”. The name will be approximately this, but may change depending on the translation;
- When planning to set up the Internet on Android 6.0, you need to click on “Mobile networks”;
- Now it all depends on the features of your smartphone’s shell. You need to find and select “APN.” In some models you will be immediately transferred to this point;
- When deciding how to set up 4g Internet on Android, you will have to manually add your operator’s access point. To do this, press the appropriate key and see a large number of fields in front of you. Let’s immediately pay attention to the “Authentication Type” and “APN Type” items;
- In the first case, select “PAP”, because this is the most popular authentication method for modern cellular operators;
- When trying to set up the Internet on Android 6, in the second field we indicate “default, supl” - enter it as in the screenshot, after which we confirm the action;
- Fill in the top item “Name”. Here you can set any name of the access point, for example, MTS or Beeline;
- The question of how to set up the Internet on Android 4.2 is almost resolved, we move on to the most important thing. Click on the “APN” item, where you need to enter the address of the cellular operator:
MTS - internet.mts.ru
MegaFon - internet
Beeline - internet.beeline.ru
TELE2 - internet.tele2.ru
- When deciding how to set up Beeline mobile Internet on Android or any other operator, you need to set the correct username and password:
MTS - mts and mts
MegaFon - gdata and gdata
Beeline - beeline and beeline
TELE2 - leave the fields empty
If you are connected to the services of several mobile operators at once, then you can find out the settings on the official website on the Internet or by calling the subscriber support number, where you will be provided with all the necessary data. This solves the question of how to set up Megafon mobile internet on Android.
Android In the mobile network parameters, you must select “APN access point” - “Create a new access point”. In the window that appears with the parameters of the access point, you must enter the following values:
Name: internet
Access Point (APN): internet
Authentication Type: PAP (for some device models - CHAP)
Access Point Type (APN Type): default
In the access point menu, you must select “Save access point” and set it to default (checkbox on the right). After this procedure, you must enable data transfer in the previous menu.
To set up Internet access on a device with an operating system iOS In the cellular parameters, you must select “Cellular data connection”. In the “Cellular Data” section you must enter the following values:
APN: internet
After this procedure, you must enable cellular data in the previous menu.
To set up Internet access on a device with an operating system WindowsPhone In the data transfer settings, you must select “Add an Internet access point.” In the window that appears with the parameters of the access point, you must enter the following values:
Access point: internet
To set up Internet access for other devices You need to make the following settings in your Internet profile settings:
Profile name: internet
Data channel: GPRS
Access Point (APN): internet
Depending on the version of the operating system and the brand/model of the device, some parameters of the access points/Internet profile may differ.
If, after making the settings and enabling data transfer, the Internet does not work, you should restart your device (turn it off and on). If you have problems with the setup/stability of the Internet, we recommend that you contact your nearest.
What to do if the Internet does not work?
1) In case of a new SIM card.
If you have become a Win mobile subscriber and, having inserted a SIM card into your device, discovered that the Internet does not connect automatically (you have already activated the one you need or), you need to set up an Internet access point. Details about setting up an access point are described in the question “How to set up the Internet?”
.
2) In case of a valid SIM card.
Check your balance; perhaps the amount in your account is not enough to access the Internet. After replenishing your balance and making sure that the funds have been credited to your account, you should restart the device (turn it off and on). If you started using a Win mobile SIM card on a new device, the procedure for setting up the Internet is the same as for a new SIM card.
3)Internet is slow.
Check the remaining traffic (see question “How to find out the remaining traffic?”
), you may have exceeded your daily/monthly traffic quota and your speed is limited until the end of the day/month accordingly. More details about tariffs and Internet services are specified in the description of tariff plans
,
And .
4)Your SIM card may be faulty.
You will find information about the SIM card replacement procedure in the section.
How to find out the remaining Internet traffic?
You can find out the remaining Internet traffic on your device by typing a request *815#
.
What is the speed of Internet data transmission/reception?
The maximum data reception/transmission speed on a 2G network is up to 236.8 Kbps, on a 3G network - up to 42 Mbps, on a 4G LTE network - up to 75 Mbps.
However, the actual level of the communication signal and the speed of data reception/transmission depend on the characteristics of the natural terrain, urban terrain, meteorological conditions, as well as on the characteristics of the subscriber device and the number of subscribers located and working in the same area.
How to set up Internet in a USB modem?
To set up Internet access via a USB modem (GSM/UMTS/LTE standard, not tied to any one operator), after installing the Win mobile SIM card, you need to create a new Internet profile in the modem maintenance application and enter the following settings:
- Name: internet
- Access Point (APN): internet
- Dial number: *99***1#
Depending on the brand/model of the data transmission device, some Internet profile parameters may differ.
If after making settings and enabling data transfer the Internet does not work, you should restart your device. If you have problems with the setup/stability of the Internet, we recommend that you contact your nearest.
