The reason why we decided to use iPhone is because the App Store has many interesting and useful applications that we can download. But recently, some users have reported an issue that App Store is not downloading or updating apps after installing the latest iOS 12 on iPhone/iPad. This is a huge problem since you can't download apps, especially since you can't update the ones you have installed. Let's see how you can solve these problems.
Troubleshooting if the App Store won't download or update apps
Before you try some of the solutions listed below, we suggest you wait a little longer. As the reason why you can't download or update an app on iPhone after iOS 12/11.2/11.1 update is probably a problem with Apple's server. When they fix the servers, the problem will go away on its own. However, if this issue still persists for more than a few hours or more, try the solutions listed below.
1. Check your internet connection
If the App Store is not downloading apps, make sure you have a stable internet connection to download and install apps from the App Store. This error may occur if your network connection is unstable or the network settings on your Apple device are not configured correctly. If necessary, reset the network settings in the menu “Settings” → “General” → “Reset” → “Reset network settings”.
2. Force restart your iPhone
Press and hold the Home button and the Wake/Sleep button until the Apple logo appears. For iPhone 7 users, press the Home button and Volume Down button to do this. For iPhone8/X users: Press and quickly release the Volume Up button, then press and quickly release the Volume Down button, finally press and hold the Side (Sleep/Wake) button until the Apple logo appears.
3. Completely remove the application from settings
This is by far the most effective method if your apps are stuck downloading/installing/updating after iOS 11 update. This will remove the stuck app from your iPhone or iPad, hence you can reinstall one app from App Store. Go to Settings → General → Storage & iCloud → Manage. Select the app that you can't download or update and uninstall it. After uninstalling it, open the App Store and reinstall the app you uninstalled earlier.
4. Download the app to iTunes and sync it with your device
If your iPhone does not download applications from the App store, an alternative method is to open iTunes on your computer and download the required application. After downloading the app, sync it with your iPhone or iPad. Here's how you can do it.
- Launch iTunes on your computer and click on App Store on the screen.
- Select the app you want to download to your iPhone.
- After downloading the app, connect your iPhone to PC using a USB cable and open it in iTunes and install it on your device.
5. Reset all settings
Another way to fix this problem is to reset all settings on your iPhone. This method has also helped some users deal with this problem. But the downside is that all your personalized data and customized app settings will also be deleted in the process.
Go to Settings > General > Reset > Erase all settings.
After resetting, try installing or updating apps again.
6. Change language and region
Go to “Settings”> “General”> “Language and region”> “Add language”> “English” After downloading the application, change the language to Russian.
7. Troubleshooting with Tenorshare ReiBoot
If you have tried all the solutions we have listed but you are unable to download or update apps, you can fix your operating system using iPhone Repair Tool - which provides a FREE solution to fix all iOS problems. Now let's see how it works.
Step 1: Click the Fix Operating System “Solve All iOS Freezes” button on the main window to enter system recovery.
Step 2: Click "Download" and download the firmware package
Surely many of you have encountered the error Program loading failed. program<Имя программы>could not load at the moment. This error occurs either during the installation of the application from the App Store or during its update.
Moreover, the error is characterized by the fact that it is not clear by what algorithms it occurs. For example, I can update 50 programs, 47 will update normally, and three will show this message.
Cause: in most cases, this message means some problems with the Internet or the App Store.
What to do?
Action 1. The most obvious
Try clicking the “Again” button. There is a chance that the application will still load.
Act 2
Click the button Ready. The application will stop loading. Go to the App Store section Updates. And press the button Update near the problematic application.
Perhaps the update should be launched a second time in a few minutes. If there are any problems with communication at the moment, then you should wait.
Act 3
If the application hangs and clearly does not want to be updated, you can delete it and download it again from the App Store. I do not recommend doing this if the application contains any documents or it is a game from which you do not want to lose saves.
Act 4
Action 5
Another good option is to re-login to the App Store. In the Selection section, scroll to the bottom. In the lower left corner, click on the button with your account. Click “Log Out” (or Sign Out). Then click on the button in the lower left corner again. In the window that appears, enter your Apple ID and password.
Action 6
A radical but effective solution to the problem - . Since most people's IP is not static and will change after a reboot, this may help. Your provider may have some connection problems.
Result:
If nothing helps, but your applications were previously downloaded and updated without problems, then these are some problems either on the provider’s side or on Apple’s side. I recommend just waiting a few minutes/hours until the situation is resolved. At this time, you can try updating the application or downloading it again and see if the problem goes away.
Many iOS users have had this problem: app won't load from App Store. And few people know that there are several ways to “stir up” a stuck download. Today we’ll tell you which ones.
So the app won't load. It looks very recognizable - after pressing the “ Download“An icon of the future application appears on the desktop without the picture itself and with a dull color. And the slider, which usually demonstrates the process of downloading and installing software, remains motionless or does not even appear at all.
So, in such situations, you should perform several actions:
- Check the stability of your Internet connection. Maybe during the process you didn’t notice how your device disconnected from WiFi or turned off Internet access altogether.
- Put the program download on pause, simply by tapping on the application icon on the desktop. Then unpause. This may help solve your problem.
- There is an even more radical solution - delete the application, and then download it again from the Apple store. To do this, hold your finger on the problematic application and wait for the cross icon to appear in the upper left corner of the icon. Click on it and the application will be removed.
- Re-login to Apple ID. You can do this from “Settings”: go to the program, find the item “ iTunes and App Store”, tap on it. After that, click on your Apple ID and sign out of your account. After that, log in again in the same way.
- Restart your iPhone or iPad. After a slight “shake”, your device can resume normal operation without glitches.
- Reset your device, maybe even to factory settings. About how to do this.
- Start downloading the second application in parallel. Two identical tasks can revive your iDevice.
Here are 8 ways you can solve the problem with downloading an application on your iPhone or iPad. Let us immediately note that the problem may also be in the device’s memory, but iOS should report this when you try to load an application in excess of the available memory. In this case, regular cleaning of the device in “Photos” and “Music”, as well as other “large-sized” applications, will help.
After updating to one of the new versions of iOS, some users encounter problems downloading applications to their device. Such applications “hang” like dead weight with the “Waiting” status and do not respond to clicks. We described how to solve this problem in this manual.
This instruction is a response to a user request in our help center. You can also describe your problem there - we will look into it as soon as possible and offer a solution.
1. Check the status of Apple servers
The first thing you should do if you encounter an error with applications stuck during the download process is to check the status of Apple's servers. To do this, you need to go to this page and make sure that the App Store is working properly. Malfunctions in the Apple app store do not happen very often, however, it is because of them that downloading applications may not start.
2. Make sure you have a consolidated storage space on your iPhone
Applications may freeze during the loading process for a very obvious reason - they may simply not have enough memory space. Go to menu " Settings» → « Basic» → « Storage and iCloud usage» and check how much free space is left in your device’s memory. If there is not enough space, click " Control" and remove unnecessary applications.
3. Check your internet connection
Then you need to make sure that the iPhone has access to the Internet. You can check if you are connected to the Internet by launching Safari and going to any web page. It sounds stupid, but quite a few people face problems when downloading applications on the iPhone precisely because of a lack of Internet connection.
4. Restart your iPhone
Rebooting your iPhone can also fix the problem. It is immediately recommended to force a reboot by simultaneously holding down the Home and Power buttons until the Apple logo appears. On iPhone 7 and iPhone 7 Plus, instead of the Home button, you need to press the volume down button.
5. Delete the application and try to download it again
The problem may be related to the specific download session during which the failure occurred. Deleting the application and then re-downloading it from the App Store often helps to fix it. To delete an application, simply long-press on its icon and, after switching to edit mode, click on the cross in the upper left corner.
6. Push a stuck download with another app
Download any free application from the App Store. Downloading it can restore proper connection to the Apple application store, as a result of which problematic applications will begin to be downloaded.
7. Re-login to the App Store
In a large number of cases, re-authorizing in the App Store can solve the problem. To do this, go to the App Store application, click on the button with your account name (located at the very bottom on the “Selection” tab) and select “Log out” in the window that opens. After that, click “Sign in” and sign in again using your Apple ID account information.
8. Reset network settings
Another way to fix the problem with applications stuck during the download process is to reset the network settings. Go to menu " Settings» → « Reset" and select " Reset network settings" Confirm the reset and check if the problematic applications have started loading.
9. Sync iPhone with iTunes
Simply syncing your iPhone with iTunes can also help. Connect your mobile device to your computer using a USB cable, launch iTunes and click " Synchronize».
If the above methods did not help, unfortunately, only a complete reset of the device settings can help you. You can learn how to perform a hard reset on your iPhone, iPad, or iPod touch.
I absolutely welcome everyone! “Payment confirmation required” is perhaps one of the most annoying errors you can encounter when using the App Store. After all, it blocks absolutely any actions with the application store - it comes to the point that it is impossible to download or update even free programs and games.
Although, it would seem, if you don’t have to pay for the application, then what does this have to do with any information about payment? I want to download a free program!!! Guys from Apple, how are you, haven’t you overdone anything? However, no matter what you ask them, there will still be no answer. Therefore, let's figure out all this mess on our own. Let's go!
So here is the full text of the error:
Confirmation required. To view your payment details, click Continue and sign in.
Based on this, we can only draw one conclusion - they want us to confirm the payment method (bank card, SIM card) for our Apple ID account with which we will make purchases. In short, they want money. But why is this required even when downloading free applications?
The thing is that if you encounter the error “Confirmation of payment is required. To view information...", then there is a debt on your account. This may be unpaid:
- Paid application.
- Subscription.
And thus, until the debt is repaid, all transactions with the App Store will be unavailable for your Apple ID. So what should we do with all this now?
First of all, to prevent further write-offs of money, you must:
By the way, here, in your account information, you should look at the “Purchase History” section and see if you owe anything (the “Total Payable” line)?
They checked everything, canceled it, and don’t owe anyone anything? You can start using the App Store fully! However, if there is still a debt and Apple continues to insist on confirming the payment method, then we have three options:
- Top up the balance of the means of payment and still do what is asked of us - pay.
- Forget about your Apple ID account and create a new one. Do not top up the card linked to the old account - the money will be debited automatically.
If your choice is to pay, then later you can try to return these funds (do not delay resolving this issue!). I have a comment to which people write that this operation is quite real.
True, for this you will have to talk to him a little. But, in my opinion, a saved Apple ID account and the absence of any debt on it is worth spending some time on the proceedings.
P.S. Like it and get +23% luck during a call with an Apple operator! Do you think it's a joke? Nothing like that - it really works. Let's check! :)
P.S.S. And of course, write in the comments your stories, questions and results of dealing with the error “confirmation of payment information is required” - your experience can be useful to many!
