The transport and logistics company PEK specializes in the delivery of groupage cargo by road and air, since the company works not only with individuals, but also with online stores, large manufacturing enterprises and distribution companies, and this allows it to set inexpensive tariffs for its services. Organization of transportation of small shipments and large cargo up to 20 tons is carried out throughout Russia and Kazakhstan, and since 2014 also from China.
Delivery PEC
On the “Application/Cargo Status” page, information about the approximate time of arrival of the parcel at the PEC TC office will be displayed. If desired, you can choose SMS notification about the receipt of cargo at the department or delivery to the door
EasyWay PEC shipment tracking
In 2016, the PEK company, based on its logistics platform, launched a separate project for the delivery of orders from online stores - PEK EasyWay. Currently, using the EasyWay service, online stores can deliver orders to their customers in more than 100,000 locations. Or offer customers pickup at more than 1,350 pickup locations.
If you are expecting several shipments, especially from different postal or courier services, it is more convenient to track them through adding them to your personal list.
The First Forwarding Company is one of the largest providers of cargo delivery services, which operates in the member countries of the EAEU Customs Union: Russia, Belarus and Kazakhstan. The PEK company entered the logistics market in 2001 and has now built a strong reputation as a reliable provider of cargo transportation and delivery services.
PEC organizes the delivery and tracking of cargo over a variety of distances, taking into account the characteristics of the cargo composition and transportation requirements. The delivery route can be laid out taking into account the use of different modes of transport: road, air and rail. PEC branches are open in one hundred and eight localities.
Delivery is carried out from one branch to another. At the same time, the maximum distance for transporting cargo of the First Expedition Company from the department to the destination is 300 km. This is relevant for clients who live or work at a considerable distance from PEC offices.
PEK accepts both small and large loads for delivery.
No matter how complex and fragile your cargo is, PEC specialists guarantee careful delivery to any of one hundred and eight points on the map within the service area. The cost of delivering PEC cargo is competitive on the market, and the level of reliability is very high. A prerequisite for sending cargo is careful packing of your property by employees of PEC branches. For fragile cargo, PEK uses elements of high-strength packaging: palletizing, lathing, safe bags and boxes.
The PEK company offers its customers the ability to track the movement of cargo using the invoice number.
Tracking PEC cargo by waybill number
- enter the cargo invoice number in the search bar on the website or register in your personal account;
- receive up-to-date information about the location of your cargo;
- Subscribe to automatic notifications when cargo status changes.
When your cargo passes the next control point, the status of this shipment will be updated and you will receive an e-mail or SMS notification. You can track cargo of any complexity, since the company offers transportation not only on simple, but also on composite routes. You will no longer have to remember the arrival time of your goods and parcels, since all information will be stored in your personal account.
Thanks to the work of the PEC transport company, you can send any cargo, whether a small postal package or weighing up to 20 tons, to any point in Russia, Kazakhstan and the People's Republic of China: quickly, reliably and inexpensively. Specialists of the country's largest cargo carrier monitor the movement of each vehicle, so they can quickly provide information about the location of the cargo, the status of the order, and delivery times.
There are many ways to communicate with a company, each effective in a specific situation. The hotline exists, but has its own specifics.
Hotline number of the transport company PEK 8-800
There is no PEC telephone hotline in the 8-800 format, which would operate around the clock and free of charge.
By phone +74956601111 voice communication is carried out with the manager of the central office of the transport company, located at the address: building 4, 1st Vyazovsky Avenue, Moscow. Calls are accepted from Russia and abroad. The cost of calls is calculated based on the caller's tariff plan.
Calls are accepted in accordance with the working hours of the central office:
- Monday-Saturday: from 8.00 to 16.00;
- Sunday: from 10.00 to 16.00.
To call the air transportation department, you should also use the number +7495660111, but in Moscow, additionally dial extension 3194. Questions about cargo for air transportation delivered in Kaliningrad can be asked by phone: +74012658800 extension 8036.
Complaint hotline
To use the Hotline designed to send complaints, suggestions, recommendations or thanks, you must open the official website of the PEK Transport Company, located online at https://pecom.ru/. In the top horizontal menu there is a section called “Hotline”, you should click on it.
A form will open that even an unregistered user can fill out:
- Selecting a question category from the suggested ones:
- offer;
- consultation;
- Gratitude;
- cargo request.
- Indicating the subject of the appeal.
- Entering personal and contact information.
- By entering the message text.
- Clicking the “Submit” button.
Each request is reviewed and analyzed in detail in order to improve the quality of service.
Although any network user can use the Hotline, priority is given to messages from real clients of the company. Therefore, to receive a prompt response, you should indicate the invoice number.
Hotline for tracking shipments
By calling +74956601111, you can ask a question about the location of the cargo at a given time.
Or you can independently use the service offered on the website, “Cargo/Application Status”.
You can track one cargo or several. You will need to enter:
- one or more cargo codes in the format: ABVGDEЁ-2/1811;
- digital verification code.
Other methods of communication
You can send a text request with additional documents attached to fax: +74956601111 by dialing extension 7391 in tone mode.
There are several electronic mailboxes:
- [email protected]- at the central office;
- [email protected]- in Moscow Terminal A on Ryazansky Prospekt;
- [email protected]- in the Moscow terminal on Tyumenskaya street
- [email protected]– in the “Moscow NORTH” terminal.
Letters are accepted online, so responses arrive within a few hours at most.
To evaluate the level of service in PEC, just use the “Rate our work” service. The assessment is carried out on a ten-point system. Suggestions and comments are welcome.
Regular clients have the opportunity to interact with a personal manager. Which organizes the shipment of cargo, starting with the preparation of documents, ending with the distribution of delivered goods.
There is an online chat on the PEC company website. All you have to do is introduce yourself and ask a question. It is possible to attach an additional file. The response from the operator comes promptly, within 10-15 seconds.
On weekdays and weekends, you can order a call back on the official website 24 hours a day, leaving your mobile phone number. There is no need to waste time and money on calling the operator, he will contact the client himself.
By installing the Pecomru_bot mobile application on your computer or smartphone, and then adding a Telegram channel, you can get a hint in one click and find out the necessary information by:
- tariffs;
- services;
- addresses;
- work schedules;
- online services;
- cargo status.
What issues can experts help with?
Support specialists provide their clients with complete information support. If the client did not find some information on the official website or was unable to use multiple self-service services, the manager will tell:
- about the company's services;
- about the requirements for packaging;
- about the rules for receiving cargo;
- about the procedure for returning funds in case of overpayment;
- how to calculate the tariff and find out the period of cargo transportation;
- where the shipment is located at the time of the request:
- about the necessary contacts.
In the event of force majeure situations related to non-delivery of cargo “to the door”, violation of the integrity of the packaging, damage to the cargo, or a change in the recipient of the cargo, the manager will help you figure it out.
On what issues will support not be able to help?
The manager will not provide information to third parties about clients, cargo and routes. He will not tell you about other carriers, their working conditions and pricing policies.
If the client does not comply with the company's rules and sends cargo prohibited for transportation.
The hotline is aimed at helping and informing current or potential clients of the PEC company, and not third parties.
In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by the logistics company PEC. The PEK company provides express courier delivery services for parcels, cargo and postal items throughout the Russian Federation and beyond. The PEK company has a large network of regional offices throughout Russia, and the total area of its warehouse premises is more than 100,000 m2. The company provides the population with a wide range of courier and logistics services, carrying out transportation and delivery throughout Russia, Kazakhstan, as well as delivery of goods from China. This company has earned great popularity for its high quality of cargo transportation and relatively short delivery times.
Using this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by PEC.
How to track by number?
It is quite simple to track the transportation and delivery of a parcel, cargo, or postal item by PEC: to do this, you need to enter a barcode identifier (track number) in the “#Tracking Number” box. You can find this identifier or track number of the postal item on the invoice - it is located in the upper left corner under the header of PEK LLC. After entering it, click on the “Track” button or the “Enter” key.
What are the tracking numbers?
When registering a shipment by PEC, all parcels, cargo and packages are assigned a unique number. This number contains 12 characters, including letters, numbers, dashes and slashes.
Example of a PEC company track number:
ASVLE-6/0511
Why can't I track my parcel?
How to track by number if your tracking request is unsuccessful? The PEC company works smoothly and reliably, so situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:
The track number was entered incorrectly in the “# Tracking Number” box. Carefully check that it is inserted correctly.
The parcel has not yet been registered in the PEC database. According to the rules of this logistics company, a parcel, cargo or postal item must be registered in the database within 24 hours after they arrive at the department’s warehouse. Try again to track the parcel using the tracking number the next day.
C.O.D
When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.
Amount to be paid
Upon receipt of the parcel or cargo, the manager will tell you the amount to pay. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by PEC. The amount to be paid will be calculated in Russian rubles.
Payment option
The PEC company has two payment options:
Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon its delivery by courier to the specified address.
Cashless payments. In some branches of the PEK company, it is possible to make cashless payments using Visa or MasterCard payment cards.
Delivery methods
The PEK company provides its clients with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or for targeted delivery to the recipient's door. Delivery from the sender's door to the recipient's door is also possible.
How to receive a parcel or postal item?
In order to receive a parcel or postal item, you need to go to the PEC company branch indicated in the appointment and present a document proving your identity. This may be a civil passport, a foreign passport, a military ID, a certificate of release, or another identification document that temporarily replaces a passport. In some cases, it is possible to receive a package using a driver’s or pension license. If the recipient's address is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to his door.
Choosing a transport company in Russia is not so easy. You must first study the tariffs, capabilities and advantages of the organization. Only after this will it be possible to entrust this or that cargo to the company. Today, clients will be presented, a description of the corporation, the pros and cons of the services offered - all this will help to understand how good the organization is. Is it worth contacting her at all? What are your customers satisfied/dissatisfied with?
Description
PEK is a transport company that has been operating in Russia for a long time. It allows you to send and receive parcels and cargo of various sizes. Cooperates with both individuals and legal entities.
Quite often, PEC delivers from online stores. Therefore, the population is interested in how good the company is. Especially if you need to send some valuable cargo. Is it worth using PEC services? What type of customer reviews do people leave most often?
National distribution
The company earns positive opinions due to its scale. PEK is a transport organization that is distributed throughout Russia. You can use delivery or dispatch services from almost any location in the country.
It is safe to say that PEC are not scammers. They are really engaged in the transportation and forwarding of goods of various sizes. Just by the size of an organization one cannot accurately say how conscientiously it operates. What are the pros and cons that clients should pay attention to? What do they say about PEC?
About prices
For example, many are pleased with the prices that the organization offers. PEC receives positive customer reviews precisely because of how much the company requires for its services.
It is noted that the price tags for shipping goods are budgetary. The exact cost depends on many factors. For example, on the dimensions of the parcel, as well as on the weight, city of departure and delivery. But in general, if you believe the reviews, you won’t have to spend much. PEC is used quite often precisely because of its low prices.
Cost calculation
Some are interested in the exact cost of services before starting cooperation. This is normal. Transport clients of a positive type also earn money for having an online calculator. It helps you easily find out how much it will cost to send a particular cargo.
You can also clarify the cost and calculate the cost of the service using email. It is enough to provide PEC with all the data: dimensions and weight of the cargo, city of dispatch, locality of delivery. After some time, employees will inform you of the exact cost of the service.
Nevertheless, many people try to use an online calculator. He makes many people happy. Especially if the client knows exactly the dimensions and weight of the parcel. If you use the calculator correctly on the official page of the organization, you can 100% accurately find out the amount payable for a particular operation.
Delivery speed
PEK is a transport company that pleases many with its speed of delivery. Most often, an organization receives positive feedback for how quickly it allows you to receive a particular cargo. Many note that PEC often delivers parcels even earlier than the pre-agreed time.
But there are also reviews indicating that the transport company has been working for a long time. Some customers complain that packages take too long to arrive. No one is immune from such situations. Delivery speed depends on many factors. Therefore, it is worth paying attention to this.
Some say that PEC delivery works on the principle of “one time at a time.” The cargo can be delivered quickly, but it also happens that the parcel reaches the recipient after a huge period of time. Nevertheless, it is often positive reviews that take place. Therefore, there is every reason to believe that PEC carries out transportation quickly and without any problems.
Cargo tracking
The transport company under study has another rather interesting opportunity - cargo tracking. What can you say about this service?
Clients are happy to have this opportunity. At any time you can see where this or that package is located. Very comfortably. Only PEC does not always track cargo on time. That is, some clients emphasize that this service works with a slight delay. Not always, but failures do happen. This must be remembered.
There is no point in accusing PEC of dishonesty due to delays in displaying information about the position of the cargo. This is normal. The main thing is that most often the service works properly. It really allows you to track the package and make sure it has been delivered to its destination. Just what you need!
Attitude towards clients
TC PEC receives varied customer reviews. In particular, for the attitude towards clients. There is no single opinion in this area. All PEC departments employ different people. And each visitor evaluates the attitude towards customers in his own way.
Some point out that the transport company employees are attentive to everyone. They communicate culturally with their clients and are friendly. All questions are answered without problems. And service is fast.
At the same time, PEC does not receive the best customer reviews for communication between employees and visitors. Quite often, an unfriendly attitude and some kind of neglect on the part of the staff are emphasized. Some operators cannot provide proper assistance and are not professional.
Neither claims nor praise can be supported by anything. All you have to do is rely on your intuition. PEC is a popular organization in the country. There are some good workers and some not so good ones. You cannot insure yourself against the human factor. And everyone should take this nuance into account. Basically, the organization tries to ensure that visitors are satisfied with the service. But it also happens that not everyone can be satisfied.
Accuracy
PEC transportation also receives mixed opinions regarding the accuracy of delivery. Some customers say that all parcels arrive safe and sound. Even the boxes are not wrinkled, not to mention the actual item being delivered. This makes me happy. It is felt that PEC takes its work responsibly. After all, the safety of cargo delivery is an extremely important nuance that all senders pay attention to.
Nevertheless, some, on the contrary, complain about PEC. It is said that the transport company delivers goods in damaged condition. Some say that the boxes arrive dented, this is the smallest damage that is caused to the packages. Some say that the cargo arrived in unusable condition. Moreover, workers and couriers have no idea why this happened. There are even statements like “I vowed never to contact PEC again.”
What to believe? In fact, transporting goods always means there is a possibility of damage to the package. PEC tries to deliver all its orders safe and sound. Sometimes this cannot be done for reasons beyond the organization's control. This phenomenon is frustrating for visitors and can happen even with an ideal transport company. It is recommended that items that may break are carefully packed before shipping. This will reduce the likelihood of negative experiences with PECs.
Without leaving home
PEC (Nizhny Novgorod, St. Petersburg or any other city - no matter where the organization is located) offers its clients another rather interesting service. It receives positive feedback from clients at an advantage. We are talking about preliminary registration for sending or receiving a parcel.
Clients emphasize that this opportunity allows you to quickly and without queues pick up/receive this or that cargo at the PEC office. It is enough to fill out a pre-established form on the official website. No need to stand in line at the office! Fast, simple, effortless.
True, such a system is not used very often. Clients, as practice shows, prefer to come to the organization’s offices on their own and arrange for the shipment/receipt of cargo according to the established rules. Without the help of new technologies.
Alerts
Among the advantages of an organization called PEC, the presence of an SMS alert system is often emphasized. When the package is delivered, the customer will receive a message. And it will be possible to receive the cargo without much difficulty.
The notification system works without delays or other negative aspects. All clients talk about this. A great opportunity that has no negative reviews.
Losses
The PEC company (Ekaterinburg or any other city - it doesn’t matter) very often earns negative reviews for complaints about lost cargo. Customers say that messages about the receipt of parcels are received, but the necessary items are simply not found in the warehouse. It is also emphasized that sometimes cargo may be lost completely on the road.
This phenomenon is emphasized, as already mentioned, not so rarely. No one can be insured against loss of cargo on the road. There is no evidence of such negativity. Therefore, it cannot be said with certainty that PEC often loses parcels. Rather, this is a standard claim that is made to each transport company or delivery service.
By the way, some clients emphasize that PEC is not responsible for the safety and integrity of parcels. Every sender should remember this feature. Exactly the same as the recipient.
Results
Transport clients' earnings are generally mixed. Some say that this is a conscientious organization that quickly and efficiently provides transportation and delivery services. At the same time, the prices for services are encouraging. At the same time, someone emphasizes the far from best work of the transport service. They say that cargo gets lost, arrives damaged, and prices leave much to be desired.
PEC is not the worst transport service. It, like all other organizations, has its pros and cons. In general, delivery from PEC is fast. But at the same time, the goods may be lost and damaged. You cannot insure yourself against this. Nevertheless, many people use PEC. This is already an indicator that the population trusts this company.
