The use of mobile communications has long been an everyday activity. Even children can now call, send a message, or access the Internet from their phones. But sometimes questions arise that users cannot find answers to. In this case, you need the help of an MTS specialist.
Of course, there are a huge number of questions and answers on the site. If you look hard enough, you can often solve the problem yourself. But sometimes it is necessary for your question to be answered not by a robot, but by a real, live interlocutor. What to do in this case?
Methods of communication with the MTS operator
It would seem that a completely obvious solution to the question “how to call the MTS operator” is to dial the number 0890 and wait for the connection. But reviews from people who tried to call the MTS office show that this is not always easy to do. Their experience shows that if you want to communicate with a live interlocutor, you don’t even have to look in the direction of the short number. You need a “long” number in federal format. There, a living person will answer you 100%, and you won’t have to wait long.
Just don’t try to call there from an MTS number, use any other number, there are many sources claiming that it’s easier to get through using this method. Here is a simple dialing algorithm:
- We dial the number 8-800-250-08-90, the phone can be any other than MTS.
- We wait a little while a pleasant female voice is heard in the speaker of your device. You don't have to listen to it, just press 1, then 0.
- Do you want to evaluate the operator's performance? If you want to spend even more time, then press 1, if you need to solve the issue faster, press 0.
- At this stage, nothing else depends on you; you just need to wait for the operator to answer.
If for some reason you cannot call from a SIM card of another mobile operator, you will have to dial through the MTS short number
We call the MTS operator using a short number.
A large number of people leaving reviews on the Internet agree that it is very difficult to reach a live operator using a short number. Sometimes it’s almost impossible to do this, but if you don’t have the opportunity to use another method, you can try.
How to call an MTS operator using a short number? To do this you need to do these simple steps:
- Enter the key combination 0890 on your device.
- Next, press 5 and 0 successively.
- You can put the phone near you, turn on the speakerphone, and go about your business, for example, drink a cup of tea. Sometimes the wait reaches 20-30 minutes or more. But perhaps you will be lucky and get through earlier.
How to call the MTS operator from a landline phone?
Sometimes it is not possible to find a mobile phone from another mobile operator. How to call the MTS operator in this case? This is not scary, since you can get through using a regular landline phone. The method is the same as described earlier, with the number 8-800-250-08-90.
If you need to call the support service while traveling abroad, then you need to use the number +7-495-766-0166. Just be sure to dial the number using the +7 prefix. Such calls will cost significantly more as they occur while roaming.
What to do if you can’t get through to the MTS operator?
What to do if you can’t reach an MTS employee using any of the methods described above? There are several options. All of them are less convenient, take more time and require some effort. Here are other ways to get in touch with MTS representatives:
- On the official website of MTS www.mts.ru there is a feedback form with which you can leave a request. Through it you can provide your contact details and briefly outline the essence of the issue. Some time after you submit your request, you will be contacted.
- Not all questions require specialist help. For example: you can get call details, find out your account balance, find out details about your tariff plan and much more in your personal account at https://login.mts.ru. Sometimes this can be even more convenient than calling customer support.
- If all the described methods cannot solve your problem, and the call center cannot be reached, you can simply go to the nearest customer service center and resolve all your issues there. Face to face, communicating with a specialist.
As you probably already know, every self-respecting large company has a free hotline for its clients or subscribers. It serves for special cases when, for example, a client of a company requires some kind of qualified assistance or support in difficult times.
That is why the cellular operator MTS also owns a special dedicated free all-Russian support service number for its subscribers, by which anyone, be it the owner of a SIM card of this operator or a completely third party, could call the MTS operator and solve one or another problem that has arisen before him or problem. But not everyone knows how to do it right call MTS operator and call.
In fact, everything is not as simple as it might seem at first glance. There is a rather not very convenient voice menu, in which even an experienced subscriber of this mobile operator can easily get confused.
We offer you a proven and reliable way to communicate with a “live” consultant or MTS specialist:
- From your mobile phone or smartphone we dial a short number (this number is valid both for MTS subscribers in Russia and for Ukraine, Belarus and Uzbekistan);
- after connecting to you, the voice autoinformer will begin to speak;
- listen to the informant before starting to list menu items;
- press the “2” key on your phone’s keyboard, and then immediately “0”;
- after which you should be asked to evaluate the quality of the specialist’s work, make a choice using the numbers on the keyboard “0” or “1”;
- Then you will be placed in line with the first available consultant.
If you strictly follow all the above steps, then you can very easily call the MTS operator and get through the first time.
How to call MTS from a landline phone or from roaming
- You can also call MTS from a landline phone using the toll-free number 8-800-250-08-90, where, after completing all of the above operations, you can also easily and effortlessly reach MTS.
- For corporate subscribers of the company there is a special dedicated number 8-800-250-09-90.
- For those who are abroad in roaming There is another number +7-495-766-01-66, the call to which is paid in accordance with your tariff.
If you still haven’t been able to do anything and you can’t get through to the MTS operator, then get ready and go directly to the nearest office or communication center of this company.
The material reveals in detail instructions, reading which will allow you to find out how to contact the MTS operator from a mobile phone directly or using a landline (city) communication device for free.
Communication options are considered for legal entities working under a contract and individuals at simple tariffs with and without a monthly subscription fee.
How to contact the MTS operator directly
You can call MTS from a mobile or landline phone around the clock. works for all subscribers, both within the Russian Federation and when calling from another country while in international roaming.
Phone numbers for quick connection with an operator:
How to call MTS from a mobile phone
If you have a valid SIM card, the client can use the internal short number 0890 (individuals) and 0990 (business), which is not charged and is free.
The number of calls to the call center is not limited; you can use this resource an unlimited number of times to solve any difficulties encountered in the operation of mobile communications.
Instructions:
- In dialing mode, enter 0 8 9 0 and press the Call button.
- Wait for the automatic system to connect and press the number “1” or any other number, in accordance with the subject of the request (this reduces the time for the operator to respond).
- Next, press “0” - the system will put you in standby mode for a connection with a customer support specialist.
The average response time is 2-3 minutes. You can ask a Mobile Telesystems employee for details about MTS tariffs, additional packages or options, and also ask a question about setting up your phone.
Helpful information: During the summer and official public holidays, the call center is busy, making it impossible to get through with minimal time. In such cases, it is recommended to use social networks or chat consultant for feedback on the site.
How to make calls in international roaming
To reach an MTS operator with a territorial location abroad and active roaming on the subscriber’s phone, you must follow the following instructions to receive feedback:
- Dial a single number in international format: +74957660166.
- Wait for the employee to join the dialogue and ask him the necessary questions.
Please note that all calls outside Russia to the MTS number are not charged and are free - this condition applies to corporate and private clients with any tariff plans.
Contacting support from another operator
The advantages of MTS include a wide geography of physical presence in the form of communication stores, as well as the main thing - high-quality and professional support service that will always help the user.
If there is no coverage, SIM blocking or any other reason, you can use the number of another mobile operator and call the toll-free number 88002500890.
Note: MTS does not charge money when calling from other numbers, but does not guarantee that the company providing services to this subscriber does not charge the call.
Instructions for calls from other networks are identical to the standard scheme:
- First you need to select any of the items offered by the automatic responder.
- Then press the number “0” to connect to MTS directly.
For private clients
All individuals, both with and without a subscription fee, are guaranteed to receive constant operator assistance as a basic service.
The main condition is a valid SIM card without blocking and access to a mobile network to make a call.
How to call MTS directly from a mobile phone:
- Dial 0890 and click on the “Call” button.
- Now you don’t need to wait to listen to all the options; you can immediately press the number “1”, then “0”.
- The connection will occur automatically in 1-30 minutes. Typically, the average consultant response time is 3 minutes.
For corporate clients
The Mobile Telesystems company pays great attention to its business partners, organizations and other legal entities that interact on the basis of contractual relations (contract).
All business clients have a privileged status and are always served by a premium call center with maximum responsiveness and minimal wait for a response from a live operator.
How to call MTS directly from a corporate tariff:
- Dial the multi-channel number 88002500990 from your mobile device.
- After greeting and listening to special offers, you will be connected to a consultant.
Important: business clients can contact the hotline only within the Russian Federation. When roaming, the subscriber's personal account will be available.
Universal solution
In all situations, the user of the company’s services can independently resolve most issues using a remote service called MTS personal account.
It is also recommended to download the mobile version of the account, which is positioned by the operator as a separate development - My MTS. A software package unique in its functional features will help you remotely control all expenses and fine-tune your tariff plan yourself.
Instructions for using the site:
- Open at lk.mts.ru or login.mts.ru.
- Enter your account number and password (you can recover it if necessary).
- Start using it. Here, on the right, a button will be displayed to start a dialogue in online chat mode.
Instructions for using the application:
- The first step is to search and download the official distribution (it is recommended to download exclusively from the MTS catalog in accordance with the operating system of the mobile phone).
- Install and open the program.
- The first launch requires authorization via login and password.
The above methods will help you contact the MTS operator as quickly as possible. Always try to predict the situation in order to avoid overexpenditures or other issues that cannot be resolved without visiting a salon or representative office.
Due to the expansion of the number of cellular communication services provided, network subscribers may have a number of service questions. Since not all users can use automatic menus on the site, the question increasingly arises of how to talk to a live MTS operator. After all, it is the support service consultant who will be able to provide qualified insights into all the intricacies of the services we offer.
4 ways to talk to an MTS operator
- 08-90. A single short and toll-free number for all the operator’s clients in Russia, Belarus and Ukraine.
- 8-800-250-08-90. A single federal and toll-free number for calls from mobile other operators and landline phones.
- +7-495-766-01-66. Free international number for roaming calls from any phone.
- Alternative methods for communication.
Method I - How to contact a live MTS operator
Multi-channel support line only for calls from operator mobile numbers:
- The initial dialing of a short number allows you to connect the subscriber to an automatic voice support menu;
Method II - How to talk to a live MTS operator
The multi-channel support line works for the operator’s subscribers, as well as users of other cellular networks and landline calls:
- The initial dialing of a federal number allows you to connect the subscriber to an automatic voice support menu;
- A voice menu can help resolve the most popular questions and inform the subscriber about services;
- To control the electronic voice menu, the subscriber should select the appropriate menu keys over the phone according to system prompts;
- To contact a consultant directly, the subscriber should press the “0” key and wait for a connection on the line;
- The subscriber's waiting time can be up to half an hour, since at the same time as your call to the support service, requests from other users are received;
- Waiting subscribers are served on a first-come, first-served basis as workers become available.
Method III - How to talk to an MTS operator
The multi-channel international support line works for the operator’s subscribers, as well as users of other cellular networks and landline calls when roaming:
- The subscriber's waiting time can be up to half an hour, since at the same time as your call to the support service, requests from other users are received;
- Waiting subscribers are served on a first-come, first-served basis as workers become available.
Method IV - How to connect to the MTS operator
There are several alternative methods of obtaining support from company employees:
- Menu personal account of the subscriber “My MTS”. Leave a request for service and your contact information so that a consultant will contact you as soon as possible.
- “Support” section on the operator’s website. Leave detailed information about the problem and your contacts to receive a response from the service.
- Email. You can also send a service question to the company’s official email address and employees will answer you within 24 hours.
- You can get help in the official MTS communities on social networks:
Every subscriber sooner or later needs to contact their mobile operator. Most often - to obtain information on some issue. Users of MTS networks have the opportunity to call technical support around the clock and free of charge.
Any subscriber of the company can contact the support service, regardless of the current tariff plan and the availability of additional services and options.
In what cases may you need a hotline with an MTS operator:
- You want to enable or disable a specific service (except for Itemized Invoice, Invoice Delivery, Data/Fax Extension).
- Changing the tariff plan while maintaining the current number.
- Technical support for activation of certain products.
- Changing your phone number.
- Block your phone for a certain time (not available on all tariff plans).
- Receiving PIN and PUK codes.
- Obtaining information about a specific service or service.
- Consulting on financial issues (payment methods and rules).
- Decoding accounts.
- Ordering calls.
- Operations with personal accounts.
- Actions in case of theft or loss of the phone and much more.
Support service hours
You can ask for help at any time convenient for you; the center is open 24 hours a day.
How to contact MTS support service
| Subscriber location | type of number | Phone number | Call cost |
|---|---|---|---|
| The territory of the entire country, within the network in Ukraine, Belarus | 0890 | for free | |
| Throughout Russia | From a landline number, from mobile numbers registered in other networks | 8 800 250 0890 | for free |
| In international and national roaming | From a mobile phone registered in the MTS network | +7 495 766 0166 (must dial from +7) | for free |
Phone 0890
To contact a specialist, you need to wait for the voice greeting from the autoinformer and then successively press the keys “1” and “0” or “2” and “0”. After a short musical pause you will be connected to an operator.
If you want to get complete information about the capabilities of the service, listen to the autoinformer to the end.
It is necessary to prepare your passport data or code word in advance. Specify which phone number you would like to receive information on. In addition, we recommend that you formulate your question in advance. To avoid misunderstandings, remember that the conversation with the operator is most likely being recorded.
Assessment of the quality of service provision
If you want to evaluate the work of a specialist after talking with him, press “0”; if not, press “1”. If you have agreed to evaluate the conversation, you will receive a call from +7 800 250 0890 to conduct an automated survey. You only need to answer two questions:
- Did you manage to solve the problem (if yes, then press “1”, if not, “0”).
- Rate the specialist’s work on a five-point scale (type the appropriate numbers on your mobile device).
Phone 8 800 250 0890
You need to dial the free phone number 8 800 250 0890 to contact the MTS operator from your mobile device, then wait for the voice message and then successively press the “1” and “0” keys.
Phone +7 495 766 0166
If you are outside our country, you can contact a specialist absolutely free at +7 495 766 0166.
Contacting the MTS office
To see where your nearest office is:
- go to the MTS website (http://www.mts.ru);
- indicate your region of residence;
- follow the link “MTS showrooms”, which is located in the central part of the page.
The operator offers a whole range of available services:
- conclusion of an agreement for the provision of communication services;
- termination of an agreement;
- SIM card operations (replacement, restoration, blocking/unblocking);
- issuance of PIN and PUK codes;
- getting another phone number;
- ordering an invoice or detailing;
- receiving a code word;
- consultations on various communication services;
- consultations on financial issues (mobile account status, money transfers, payment by credit card);
- receiving an order from the MTS online store and much more.
