Dialogues on the topic: “Talking on the phone. How to conduct a telephone conversation in English: useful phrases Telephone conversation for loved ones in English

We speak on the phone in English

Answering a phone call

• Hello? - Hello?
• Lawyer's office. - Lawyer's office.
• Thank you for calling the Browns Gift Shop. Kate speaking. How can I help you? - Thanks for calling the Browns' gift shop. Kate is listening. How can I help you?

Introducing ourselves over the phone

• Hey Nick. It's Ann calling. ( Conversational form.) - Hello Nick. This is Anna.
• Hello, this is Carolina Backer calling. - Hello, this is Caroline Baker.
• Hi, it's James from the dentist's office here. - Hello, this is James calling from dentistry.

We invite someone to the phone

• Is Jones there, please? ( Conversational form.) - Can I talk to Jones?
• Is Tyler in? ( Conversational form.) - Is Tyler there?
• May I speak with Mr. Black, please? - Can I please speak to Mr. Black?
• Can I talk to your mother? ( Conversational form.) - Can you call your mom?

Please wait and call the person on the phone

• One moment please. - One minute please.
• Hang on one second. ( Conversational form.) - Just a second.
• Just a sec. I"ll get him. ( Conversational form.) - Just a second. I'll call him.
• Please hold and I"ll put you through to his office. - Please wait, I will connect you to his office.
• All of our operators are busy at this time. Please hold for the next available person. - All our operators are busy at the moment. Please wait until someone is free.

Asking for something during a conversation

• Can you speak a little slower please? My English isn't very strong. - Please speak more slowly. I don't speak English very well.
• Could you please repeat that? - Could you repeat that?
• Would you mind spelling that for me? - Spell it, please.
• Could you speak up a little please? - Could you speak louder, please?
• Can you please hold for a minute? I have another call. - Can you wait a minute? I have one more call.
• Can you call me back? I think we have a bad connection. - Can you call me back? I think we have communication problems.

Message for the Absent

• I"ll make sure he gets the message. - I will definitely give him the message.
• She"s on lunch right now. Who"s calling please? - She's at lunch now. Tell me please, who is this calling?
• Joseph's not in. Who's this? ( Conversational form.) - Joseph is not here now. Who is this?
• She "s busy right now. Can you call again later? - She is busy at the moment. Can you call back later?
• I"m sorry, Alexis"s not in at the moment. Can I ask who's calling? - Sorry, but Alexis is not here right now. Can I find out who is calling?
• I"m afraid she"s stepped out. Would you like to leave a message? - Unfortunately, she left. Should I give her anything?
• No, that's okay. I'll call back later. - No, everything is okay. I'll call you back later.
• I"ll let him know you called. - I will tell him that you called.
• Yes, can you tell him his wife called, please? - Yes, can you please tell him that his wife called?
• Thanks, could you ask her to call Christopher when he gets in? - Thank you, can you ask her to call Christopher when she arrives?
• Do you have a pen handy? I don't think she has my number. - Do you have a pen at hand? It seems to me that she doesn’t know my number.
• Thanks. My number is 12345, extension 67. - Thank you. My number is 12345, extension 67.

Clarify or confirm something

• You said your name was Nicholas, right? - You said your name is Nicholas, right?
• Okay, I"ve got it all down. - Okay, I wrote it all down.
• Let me repeat that just to make sure. - Let me repeat everything to check if everything is correct.
• Did you say 55 David St.? - Did you say David Street, house 55?
• I"ll make sure he gets the message. - I will definitely tell him what you said.

Voicemail entries

• Hello. You"ve reached 54321. Please leave a detailed message after the beep. Thank you. - Hello. You called 54321. Please leave a detailed message after the beep. Thank you.
• Hi, this is Kaitlyn. I"m sorry I"m not available to take your call at this time. Leave me a message and I"ll get back to you as soon as I can. - Hello, this is Caitlin. Sorry, but I can’t answer your call right now. Leave your message and I will contact you as soon as I can.
• Hello, this is Jacob calling for Alexander. Could you please return my call as soon as possible? My number is 098765. Thank you. - Hello, this is Yakov. I need to talk to Alexander. Can you call me back as soon as possible? My number is 098765. Thank you.
• Hey Jessica. It's Michael. Call me! ( cConversational form.) - Hi Jessica. This is Michael. Call me!

Politely end a phone conversation

• Thanks for calling. Bye for now. - Thank you for calling. Goodbye.
• I"ll talk to you again soon. Bye. - We'll talk again soon. Bye.
• I have to let you go now. - I have to go.
• Well, I guess I better get going. Talk to you soon. ( Conversational form.) - Well, I guess I'll go. See you later.
• I"m afraid that"s my other line. - Unfortunately, they are calling me on another line.

• Hello?- Hello?
• Lawyer's office.- Lawyer's office.
• Thank you for calling the Browns Gift Shop. Kate speaking. How can I help you?— Thanks for calling the Browns' gift shop. Kate is listening. How can I help you?

Introducing ourselves over the phone

• Hey Nick. It's Ann calling. ( Conversational form.) - Hello Nick. This is Anna.
• Hello, this is Carolina Backer calling.- Hello, this is Caroline Baker.
• Hi, it’s James from the dentist’s office here.— Hello, this is James calling from dentistry.

We invite someone to the phone

• Is Jones there, please? ( Conversational form.) —Can I talk to Jones?
• Is Tyler in? ( Conversational form.) - Is Tyler there?
• May I speak with Mr. Black, please?— Can I please speak to Mr. Black?
• Can I talk to your mother? ( Conversational form.) -Can you call your mom?

Please wait and call the person on the phone

• One moment please. - One minute please.
• Hang on one second. (Conversational form.) - Just a second.
• Just a sec. I'll get him. (Conversational form.) - Just a second. I'll call him.
• Please hold and I’ll put you through to his office.- Please wait while I connect you to his office.
• All of our operators are busy at this time. Please hold for the next available person. — All our operators are busy at the moment. Please wait until someone is free.

Asking for something during a conversation

• Can you speak a little slower please? My English isn't very strong.- Please speak more slowly. I don't speak English very well.
• Could you please repeat that?- Could you repeat that?
• Would you mind spelling that for me?- Spell it, please.
• Could you speak up a little please? — Could you speak up please?
• Can you please hold for a minute? I have another call.- Can you wait a minute? I have one more call.
• Can you call me back? I think we have a bad connection.- Can you call me back? I think we have communication problems.

Message for the Absent

• I'll make sure he gets the message. “I’ll be sure to give him a message.”
• She's on lunch right now. Who's calling please?— She's at lunch now. Tell me please, who is this calling?
• Joseph's not in. Who's this? ( Conversational form. ) - Joseph is not here now. Who is this?
• She's busy right now. Can you call again later?— She's busy at the moment. Can you call me later?
• I’m sorry, Alexis’s not in at the moment. Can I ask who's calling?- Sorry, but Alexis is not here right now. Can I find out who is calling?
• I'm afraid she's stepped out. Would you like to leave a message?- Unfortunately, she left. Should I give her anything?
• No, that's okay. I'll call back later. - No, everything is okay. I'll call you back later.
• I’ll let him know you called.- I'll let him know you called.
• Yes, can you tell him his wife called, please?- Yes, can you please tell him that his wife called?
• Thanks, could you ask her to call Christopher when he gets in?- Thank you, can you ask her to call Christopher when she arrives?
• Do you have a pen handy? I don’t think she has my number.— Do you have a pen at hand? I don't think she knows my number.
• Thanks. My number is 12345, extension 67.- Thank you. My number is 12345, extension 67.

Clarify or confirm something

• You said your name was Nicholas, right?“You said your name is Nicholas, right?”
• Okay, I've got it all down. - Okay, I wrote everything down.
• Let me repeat that just to make sure.- Let me repeat everything to check if everything is correct.
• Did you say 55 David St.?— Did you say David Street, house 55?
• I'll make sure he gets the message.- I will definitely tell him what you said.

Voicemail entries

• Hello. You’ve reached 54321. Please leave a detailed message after the beep. Thank you. - Hello. You have called 54321. Please leave a detailed message after the beep. Thank you.
• Hi, this is Kaitlyn. I’m sorry I’m not available to take your call at this time. Leave me a message and I’ll get back to you as soon as I can. - Hello, this is Caitlin. Sorry, but I can't answer your call right now. Leave your message and I will contact you as soon as possible.
• Hello, this is Jacob calling for Alexander. Could you please return my call as soon as possible? My number is 098765. Thank you.- Hello, this is Yakov. I need to talk to Alexander. Can you call me back as soon as possible? My number is 098765. Thank you.
• Hey Jessica. It's Michael. Call me! ( cConversational form.) - Hi Jessica. This is Michael. Call me!

Politely end a phone conversation

• Thanks for calling. Bye for now. - Thank you for calling. Goodbye.
• I'll talk to you again soon. Bye. - We'll talk again soon. Bye.
• I have to let you go now. - I have to go.
• Well, I guess I better get going. Talk to you soon. (Conversational form.) - Well, I guess I'll go. See you later.
• I'm afraid that's my other line.— Unfortunately, they are calling me on another line.

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Hello? Is that Gloria?

Yes! Hello? Who's speaking?

It's Nick. Nick Edmonds.

Oh, hi, Nick! I didn't recognize your voice. How are you?

I'm OK, thanks, Gloria. Is Cathy in?

Yes, she must be in her room. Could you hang on, please? I'll just get her.

Good afternoon. Tower Investment Bank. May I help you?

Hi. I would like to talk to Mr. Clinton from the accounting department, please.

May I ask you who is calling?

My name is Bruno Ponti. I’m calling from an advertising agency.

Thank you, Mr. Ponti. Just a moment, please. Let me check if Mr. Clinton is in his office.

Thank you for waiting. I’m sorry but Mr. Clinton isn't available at the moment. Would you like to leave a message or shall I ask him to call you back? Does he have your number?

I believe he does. But I can give it to you, just in case.

All right. Go ahead, please.

My number is 046 78345.

OK. And would you mind repeating your name?

Sure. Bruno Ponti. I can spell it: B-R-U-N-O P-O-N-T-I.

Thank you, Mr. Ponti. I'll ask Mr. Clinton to call you back as soon as possible today.

Thanks a lot. Bye.

- “Jordan Furniture”. Mandy is speaking. Can I help you?

Good morning. I'm calling on behalf of Mr. Franks from London Design Studio. Could I speak to someone who deals with reconstruction works?

Sorry, I didn't catch that. Could you speak up, please?

I’d like to talk to your chief engineer, please.

Certainly, sir. Hold on a moment. I'll put you through.

Hello. Can I speak to Estella, please?

Speaking. Who's calling?

Oh hi, Estella. This is Sally. I couldn’t get you through yesterday. The line was engaged. Is everything OK with you?

Hello Sally. I was just thinking about you. Yes, we're fine. Don't worry.

Hi. Is Edward home?

No. He has just popped out to the bank.

OK. When will he be back?

He shouldn’t be long, I hope.

Could you ask him to ring me back, please?

Sure. Who should I say phoned?

It’s Sam, from the golf club.

Has Edward got your number?

Can I speak to Helen?

Mmmm. Who is this?

It's Anna speaking. Are you her brother?

No, Anna. I am afraid you've dialed the wrong number.

Oh, I'm sorry!

Translation

Hello? Is this Gloria?

Yes! Hello! Who's speaking?

This is Nick. Nick Edmonds.

Okay, thanks, Gloria. Is Katie at home?

Yes, she should be in her room. Wait a minute please. I'll call her.

Okay. Thanks.

Good afternoon. Tower Investment Bank. Can I help you with something?

Hello. I'd like to speak to Mr. Clinton in the accounting department, please.

May I know who is calling?

Thank you Mr Ponti. Just a moment please. I'll check to see if Mr. Clinton is there.

Certainly.

Thank you for waiting. I'm sorry, but Mr. Clinton is unable to answer the phone at this time. Will you leave a message for him, or ask him to call you back? Does he have your phone number?

I think yes. But I can leave you one more time, just in case.

Fine. Speak.

My number is 046 78345.

OK. And please repeat your name.

Certainly. Bruno Ponti. I'll spell it: B-R-U-N-O P-O-N-T-I.

Thank you Mr Ponti. I will ask Mr. Clinton to call you back as soon as possible today.

Thank you very much. Goodbye.

- Jordan Furniture. Mandy is on the phone. Can I help you?

Good morning. I'm calling on behalf of Mr Franks from London Design Studio. Can I speak to the person doing the renovation work?

Sorry, I didn't hear. Would you speak louder, please?

I'd like to speak with the chief engineer.

Of course, sir. Just a moment please. I'll connect you.

Thank you.

Hello. Can I talk to Estella?

I'm listening. Who is calling?

Oh, hi, Estella. This is Sally. I couldn't reach you yesterday. The line was busy. Are you okay?

Hello Sally. I was just thinking about you. Everything is fine with us. Don't worry.

Hello? Is Edward home?

No. He just went to the bank.

Fine. When will he return?

It is an integral part of the business. It is difficult to imagine a business person who does not make or make appointments by telephone in advance.

People who are active entrepreneurs spend a huge amount of money and time on business telephone conversations. You can make and cancel a meeting, clarify the terms of a deal, book tickets and much more without leaving your office by phone.

Here's how you can test the effect of your expression on other people before speaking in English. Participants often tell us how important this experience is to them and how much safer the experience made them. It is clear that they are so relaxed in their discussion and can focus on it more easily. We'd love to hear from you who have participated in the English course.

You will receive a European certificate at the end of the three-day training course

Speaking English is likely to be a secondary issue if one is linguistically trained, as with fitness training. The content of your conversation is what matters. Which is recognized by institutions and companies in Europe and documents the state of your skills. Perhaps you can add or submit your documents.

How can you do this correctly in English?

Below is a list of phrases necessary for communicating on the phone in English.

STARTING A CONVERSATION

So, if you call, then at the beginning of a telephone conversation you can use:

Hello, this is….- Hello, this is...
Peter here.- This…
Hello, my name is …. - Hello, my name is…
Good morning I’m….- Good morning, this is...
Can I speak to Mr...., please? – Can I talk to...?
May I speak to…?- Can I talk to...?
I’m trying to contact…- I'm calling …. (Trying to contact).
Hello, is…. there?- Hello, is there...is there?
Could you put me through to Mr…, please? – Could you connect me to...?
I’d like to speak to Mr… if I may. - I would like to talk to..., if possible.
Mr...., please.– With..., please (this is what they usually say to girls on the switchboard in order to be connected to a specific person).
Hello, I’m calling from…- Hello, I'm calling from...
I’m calling on behalf…- I'm calling from.... (name, company).
I’d like to arrange an appointment. – I would like to make an appointment with...
I’d like to schedule a meeting with… - I would like to make an appointment with...
Could I schedule a time to meet with… - Can I set (choose) a suitable time to meet with….

English and Spanish are the two most important languages ​​in the business world. You can't see the person you're talking about. It also requires special vocabulary. Here are some phrases that will make speaking on the phone in English easier than ever! Every phone call should begin with an introduction - a proposal for your call. You must provide your name.

Sometimes you may find it difficult to understand people over the phone. Could you repeat that? You can speak? Sorry, could you tell me? You may need to verify some information or clarify what the caller is saying. Here are a few phrases.

If they call you, at the beginning of a telephone conversation it is suitable:

… company (or name) – can I help you? – Company...(or personal name), how can I help?
...speaking.– I’m listening.
Who's calling, please?- Excuse me, who's calling?
Who's speaking?- Who is calling?
Who shall I say is calling?– Tell me who’s calling?
Excuse me, where are you calling from? - Excuse me, where are you calling from?
Hold on a minute, I'll put you through. - Wait, I’ll connect you now.
Please hold.- Do not hang up.
Just a second (moment).- Just a minute.
Hang on a moment.- Wait a bit.
I'll see if he's in.- I'll see if he's there.
I'm afraid he's just gone. “I'm afraid he's just left.”
I’m sorry he’s on another line. - Sorry, he's busy.
– The line is free, I’ll connect you now.
I'm connecting you now.- I’m connecting.
I’m afraid he’s left can I help you? - I'm afraid he's gone, how can I help?
I’m sorry he’s out of the office today. - Sorry, but he won't be here today.
I’m afraid he’s in a meeting. - I'm afraid he's at a meeting now.

I have problems with you. And finally, here's how to end a conversation in a friendly and polite way. It's nice to talk to you. I have one more call. Mainly because elements of nonverbal communication, such as gestures and body language, that otherwise help us more easily decipher a conversation partner's statement and intention are missing. In addition, a certain language is used when speaking. The following list of frequently used and useful language resources will help you get on the phone in Spanish.

We ask you to repeat

These are the words used by the person making the call. Each challenge must be submitted. Typically the person making the call appears and identifies the reason for the call. Sometimes it's difficult to understand everything a caller says on the phone. In such cases, it is necessary to ask him to repeat the information. Here are some suggested phrases to ask someone to speak slower or a little louder.

PS Remember that in English it is customary to speak very politely, namely: every refusal is accompanied by “I’m afraid”, “I’m sorry”, and a request or clarification is accompanied by “please”.

Business conversation is simply necessary for admission to the Kemerovo Mining Technical College!

END OF CONVERSATION

If you call , then at the end of a telephone conversation you can use:

How to ask someone for something over the phone

You may also need to confirm or explain the information. The following suggestions may help you express your problem during a phone call. And finish a few speeches to end the phone call. Ha-shido is not a scattering of haklar. Most people find it difficult to make phone calls in a foreign language. This is easy to understand because good preparation is important to avoid being completely embarrassed. This saves time and, above all, nerves. Stuttering or nervous occurrence can give the opposite impression - a dubious impression.

Could you tell him that...please? – Could you tell him that...?
Sorry about that.– Sorry (when we got the wrong number).
I must have dialed the wrong number. - I must have the wrong number.
Sorry to have troubled you.- Sorry to bother you.
Could you give him a message?– Could you give him...?
Could you ask him to call me back? – Could you ask him to call me back?
Could you tell him that I called? – Could you tell him that I called?
Thanks. I'll call back later. - Thank you, I'll call you back.
Please ask him call me.- Please ask him to call me back.

Therefore, it is important that you feel comfortable and are well prepared for the challenge. Let's start by preparing a business call. This may be your only chance to convey your request to your call partner.

• This will not lose sight of the overview and purpose of the conversation.
• It's best to schedule an appointment for a follow-up call.

Telephone Speaking English.

We ask and answer when the person will return

What to consider when making a business call in English. If you are too formal, it may be difficult for the person you are talking to to talk to you. Not too many “pleases” and “thank yous” or “thank you very much.” Every time you ask for something, receive something, need help or information, you should give thanks. This will automatically slow down your call partner. - Avoid politeness to claim that you understood your conversation partner when you did not. Ask your call partner to repeat the information until you understand it.

• It's important that you get the sound right.
• On the other hand, you shouldn't make the mistake of clapping.
• The middle is always the right choice.
• Be friendly and polite.

Always remember that it's not just what you say, but how you say it.

If they call you, then at the end of a telephone conversation it would be appropriate:

I’m afraid he’s busy, can you call back later?- I'm afraid he's busy right now, could you call me later?
Can I take a message?- Anything to pass on?
– Would you like to leave a message?
Would you like him to call you back? – Would you like him to call back?
Can I take your number, please? – Leave your number, please.
OK, I'll make sure he gets the message. - Okay, I’ll definitely tell you.
Could you spell it.- Could you spell it?
You must have the wrong number. “You must have come to the wrong place.”
I’m sorry, you’ve got the wrong number. - Sorry, but you have the wrong number.
– Are you sure you called correctly?
I’m sorry there’s nobody here by that name. - Sorry, but there is no one here with that name.
Sorry, I think you’ve dialed the wrong number. -Sorry, I think you dialed the wrong number.
I'll try and put you through. – I’ll try to connect you with him.
His direct number...- His direct number...

You must sound professional and friendly. So just try it! Make your first call and find out how to do it right. And if it still doesn't work or you feel awkward, then luckily it fades away 😉 Note: If you use the data in this brief report, please refer to it as.

Let's say hello and introduce ourselves

If you're looking for a challenge for your English skills, just go to Phone. Of course, you can't see your interlocutor and you can't use body language. Phone calls are a complex form of communication. But don't worry! We have put together some tips to help you do this over the phone in English.

And at the very end of a telephone conversation it is appropriate to say: thank you, thank you very much, thank you indeed etc. both for the caller and the one who was called.

OTHER USEFUL EXPRESSIONS FOR COMMUNICATION ON THE PHONE IN ENGLISH:

The line is very bad. Could you speak louder?- The line is very bad. Could you speak louder?
Could you speak up please?- Speak up, please.
Could you repeat that please?- Repeat, please.
I cannot hear you well. Speak louder please. - I can not hear you. Speak louder.
I'm afraid I can't hear you.- Can not hear. I can not hear you.
Sorry. I didn't catch that. Could you say that again please? - Sorry, I didn’t hear. Would you please repeat that?
Don't talk so fast.- Not so fast.

Even if you're making a business call, you should take the time to do a little "small talk" before the actual conversation. Of course, you always come to a place where you want to talk about business. If you're talking to a very talkative person, it can be difficult to get back on topic. If you want to interrupt someone, make it polite.

If you plan by phone, confirm the details at the end of the call. This can be the hardest part of the entire conversation! You can say some good wishes, such as good luck in this interview, or hope that you will feel better when it is appropriate. Sometimes the easiest thing to do is mention that you enjoyed the conversation: Well, John, it was nice talking to you. It is important to have paper and pen ready when you make a call as they will provide you with information such as your reference number or meeting location that you must register.

A website where you can find out more about studying at the Kemerovo Mining and Technical College -

Having talked with my students, I can confidently conclude that even those who have successfully reached the Pre-Intermediate or Intermediate levels are afraid of telephone conversations in English. The main reason is that you have to rely only on your language capabilities. Facial expressions, gestures, drawings - nothing will help. This is the final exam with your hands and feet tied. In addition, life is a b*tch: not only do you need to concentrate heavily only on the sounds of someone else’s speech, but the connection may not be the best. To do this, teachers develop your listening skills and select recordings of telephone conversations, especially those with poor audibility, and the voices of people with accents (you won’t always come across British or American speakers with standard pronunciation, don’t wait), that is, they prepare you for reality - how , for example, our best teachers do this. In order to know exactly what to answer during a telephone conversation, I offer you a set of the following phrases that you can use as templates and simply substitute your x and y.

This is the reference number which you have to present later when you go for the face to face meeting. Be very wary of the web pages that are circulating lately where they say they are managing the request in exchange for money, as the only thing they are going to do is charge you for calling you and nothing else. Then you will also have to go for a personal interview, so much attention.

Transcription of the conversation

Be warned that questions may vary slightly according to the person serving you, so be prepared for this. Your call may be monitored or recorded for legal or educational purposes and to help us improve our services. If you have already applied for a National Insurance Number, please click on "For all other requests". Your call may be monitored or recorded for legal or educational purposes and to help us improve our services. If you already have a Social Security number, click For any other request, click. If you need to apply for a National Insurance Number, please click, if you need to re-register an appointment or are asked to assign a National Insurance Number that you have already done, please click on For all other National Insurance Number numbers, including if you have lost your national insurance number, click. To request a Social Security number, please click To change your appointment date or any questions about your appointment, please click For any other questions, including if you have lost Social Security, press. So I just need to give you the reference number first for your application, so would you like to write down that number please? Now the first thing I need to do is give you my application reference number, so please could you point it out to me please? Well, when you go, you must take with you your passport and a document in which you will show your address and any other documents you have where we can obtain your identity.

• Please be aware that there may be a charge for this call.
• You will be charged at the rate set by your service provider.
• This is a National Insurance number allocation service.
• Please note that this call may not be free.
• You will be charged as indicated by your phone.
• This is a Social Security Number service.
• Have you applied before?
• Perfect fit.
• Have you requested a number before?
• No, this is the first time.
• Okay, so why do you need a national insurance number please?
• Fine.
• Please tell me what you want the social security number for?
• What nationality are you?
• No problem.
• What is your nationality?
• Do you have any other nationalities?
• Do you have any other nationality?
• So what is your last name, please Your last name Okay.
• Can you tell me your last names?
• What is your date of birth please?
• What is your date of birth?
• What is your name?
• And your post code please?
• And what is your postcode please?
• And what is your address please?
• And do you have a phone number please?
• Thank you.
• And do you have a contact phone number please?
• So, are you looking for a job at the moment?
• Are you looking for a job right now?
• Do you have health problems?
• Do you have a disability or health problem?
• So just one moment please.
• Please wait, please.
• Yes, please tell me the address.
• Please give me the address.
• If you don't understand, nothing happens.
• Okay, no problem, no problem.

The UK uses a 24-hour clock for recording, but is said to usually add "morning" or "afternoon" with a 12-hour clock.

If difficulties arise, you can always let your interlocutor know that you do not understand everything or may not understand: My English isn't very strong, could you please speak slowly?(I don't speak English very well. Please speak more slowly) Don't be shy - people will meet you halfway (verified). And don't forget about manners, try to use Could instead of Can, and Please And Thank you.

Answering the call and ways to introduce yourself:

Hello. Can I help you?- Hello, how can I help you? (standard answer to an incoming call)

Who is calling, please? / Who's speaking?- Who you are? (please introduce yourself)

Hi! This is Helen.- Hello, this is Elena.

Hello, Petra. This is Jean speaking.- Hello, Petra! This is Gin.

Hello, may I speak to Mr. Kelly, please? This is John Ried calling.- Hello, can I speak to Mr. Kelly please? This is John Reed.

Hello! Could you connect me to Mary Kile, extension 12, please?- Hello! Could you connect me to Mary Kyle, extension 12?

I'm calling on behalf of Mr. Johnson.- I'm calling on behalf of Mr. Johnson.

If you dialed the wrong number:

Are you sure you have the right number?-Are you sure you dialed the right number?

I must have got the wrong number.“I must have the wrong number.”

You dialed the wrong number.– You dialed the wrong number.

You must have misdialed.– You probably have the wrong number.

Please talk to someone:

Could / May I speak to Anna, please? / I’d like to speak to Anna.– Can I talk to Anna, please?

May I speak to Harry?- Please, Harry!

Is Olga in?– Is Olga there?

Please wait:

One minute...- Just a minute...

Hold the line, please.- Don't hang up, please.

Could you hold on, please?- Don't hang up, please.

Please hold. I'll just put you through.– Wait, please, I’ll connect you now.

Just a moment, please.- Give me a sec.

Thank you for holding.- Thanks for waiting.

I’ll put you though now / I’ll connect you now.- Now I’ll connect you.

We answer that the person cannot answer the phone:

Mr Peterson is out at the moment.- Mr. Peterson left.

I’m afraid he’s out at the moment.- I'm afraid he's not here right now.

I am afraid he’s in a meeting now.- I'm afraid he's at a meeting now.

He is talking on another phone now.– He’s talking on another phone now.

She is not in the office at the moment.- She's not in the office right now.

Line is busy:

The line is busy.- Busy.

I can't get through at the moment.- I can’t get through.

The line's engaged, Could you call back later?- Line is busy. Could you call me back?

Please call back:

Can you call me back, please?– Could you call me back, please?

Could you call again a bit later, please?– Could you call back a little later?

Try calling again later.- Try calling back later.

We ask and answer when the person will return:

When will he be in?- When will he come?

In about 3 hours.- In about 3 hours.

Don’t be back in 20 minutes.- He will be back in 20 minutes.

She'll be back in an hour.- She'll be there in an hour.

We ask and give the phone number:

What is your telephone number?– What is your phone number?

Can you leave your phone number, please?– Could you leave your number?

Could I get your phone number, please?– May I know your number?

My telephone number is...- My phone number …

You can reach me at…– You can contact me at...

Call me at...- Call my number...

We ask and suggest that you pass on a message:

May I take a message?– What can I convey?

What message would you like to leave?– What would you like to convey?

Could / Can / May I take a message?– Can I give him something?

Would you like to leave a message?– Would you like to leave a message?

Can you, please, tell me...- Tell me please…

Could you give me your name and address?– May I know your name and address?

Could you spell that please?- Could you spell it out?

Tell him I will call in the evening, please.- Tell him I'll call you in the evening, please.

Tell him Mary telephoned and I’ll call again at three.“Tell Mary that she called and I’ll call you back at three.”

I'll make sure he gets the message.“I will make sure he receives your message.”

But also talk on the phone. From this article you will learn useful words and expressions for talking on the phone in English, you will find out why it is more difficult to speak on the phone than in person, and at the end I will provide a video with an example of a telephone conversation.

The main difficulty of telephone conversation in English

The difficulty is that we do not see the interlocutor. Speaking face to face, we not only listen to speech, but also, without realizing it, we pay attention to nonverbal (non-verbal) means of communication: gestures, lip movements, eyes, facial expressions, body movements. Sometimes these means can express more than words. In any case, they greatly help to understand the interlocutor.

How to learn to understand English on the phone?

1. Develop listening comprehension skills plus.
2. Know telephone vocabulary, expressions (the simplest).
3. And, of course, practice.

Listening comprehension is not a matter of memorizing some rules, words, tables and lists, but a purely matter of practice. Much like in sports. Reading articles and watching motivational videos will not make you faster, stronger, or more resilient - only exercise and regular training will. Fortunately, now there are not only easily accessible audio and video recordings in English (YouTube, for example), but also special services for developing listening skills, like.

I note that understanding someone talking on the phone is easier than understanding someone. In movies, characters speak fluently, but on the phone people still try to speak more clearly and clearly. They can be asked to repeat a word or phrase - this is not unusual even when speaking in their native language. Therefore, if you do not understand foreign TV series well, and tomorrow you will be hired for an internship at a foreign company, do not panic: it is much easier to understand living people than the characters of your favorite sitcoms.

Useful words for talking on the phone in English

(phone) call	phone call
ring	phone ringing (the sound of a ringing phone)
to call, to phone	call
cell phone, mobile phone	cell phone (mobile phone)
home phone	home phone
office phone	work phone (at workplace)
business phone	work phone number (number for work calls)
corporate phone	corporate phone (issued by employer)
plan	tariff plan
text (text message)	text message (SMS)
to text	write SMS, correspond
to dial	dial
to answer a call	to answer the call
to return a call, to call back	call back
handset	handset (landline phones)
to pick up	pick up the phone, answer the call
to get through (to someone)	call (someone)
to hang up	hang up
busy signal	busy signal"
dialing tone	tone (when the handset goes off-hook)
ringback tone	beeps
answering machine	answering machine
star, asterisk	star
hash	lattice

How to pick up the phone, call, call back and hang up in English

Probably the most useful words from the list are four phrasal verbs: to pick up (pick up), to get through (get through), to call back (call back), to hang up (hang up).

• to pick up– answer the call, pick up the phone.

Your phone is ringing. Pick it up. - Your phone is ringing. Reply.

One could also say to answer the call- This is a more formal option.

One second, please, I have to answer the call. - Just a second, please, I have to answer the call.

• to call back- call back.

Oh, sorry, I’m kinda busy now, can you call me back later? - Oh, sorry, I'm kind of busy right now, you can later call back?

A more official version - to return the call.

This is Tom Wilson returning your call. – Tom Wilson speaking, you asked call back(lit.: This is Tom Wilson calling you back)

Note: the phrase “This is *** returning your call” is one of the standard phrases in business communication over the phone.

• to get through- call.

Did you get through? - You got through on the phone?

I couldn't get through to her.- I couldn’t reach her call.

• to hang up– hang up, end the conversation.

Don't hang up! - Not hang up!

There is also an expression to hang up on someone\something- hang up, ending the conversation.

She hung up on me! - She hung up! (talking to me)

I had to hang up on that rude talk. - I had to hang up in response to this rude conversation.

Difference between office phone, business phone, corporate phone

Under office phone understand the telephone itself, which is in the office, and the number of this telephone:

My office phone is broken, I’m calling from my cell phone. - My work phone I'm broke, I'm calling from my cell phone.

Please write down my office phone. - Please write down my work phone number.

Under business phone Usually understand the work phone number:

I don’t have his cell phone number but we can google his business phone. – I don’t have his cell phone number, but we can Google him work number.

Corporate phone is a mobile phone that an employer issues to employees. In Russian they usually say “work phone” or “corporate phone”.

What is your corporate phone policy? – What are your rules of use? corporate phones?

Dialing tone and ringback tone

Dialing tone is a continuous tone (beep) that can be heard when you pick up the handset of a working telephone. If there is no dial tone, then the phone is not working.

Ringback tone- these are “beeps” in our understanding. That is, the beeps that sound when we get through. If there are beeps, it means the subscriber’s phone is already ringing.

Speaking on the phone in English: useful phrases

Introducing ourselves over the phone
Hi, it's Mark (informal)	Hello, this is Mark (informal)
Hello, this is Mark speaking	Hello, Mark says (calling someone)
We answer the call
Hello?	Hello?
Mark speaking	This is Mark \ Mark speaking (answering the call)
Doctor Johnson's office. How can I help you?	Dr. Johnson's office, how may I help you? (answering the call)
Let us know who we want to talk to
Is Bill here? (informal)	Is Bill here? (informal)
I'd like to speak to Bill	I'd like to talk to Bill
Can I speak to Bill?	Can I talk to Bill?
Responding to a request to talk to someone
Speaking	It's me (if the person you want to talk to answered the phone)
Who shall I say is calling?	How should I introduce you? (How can I tell who's calling?)
Hold the line, please (hold on the line)	Don't hang up please.
I’m sorry but he is not available at the moment	Sorry, it's not available right now (it's not there)
He is out of the office now	He's not in the office right now
I'm transferring your call	I'm connecting you (transferring the call)
May I take a message?	Can I accept the message? (should I give him something?)
Please pass something on, we'll call you back
May I leave a message?	Can I leave a message? (can you give him a message from me)
Please ask him to call me back	Please ask him to call me
Hello, this is Bill, you asked me to call you back	Hello, this is Bill. You asked to call back
This is Bill returning your call	This is Bill calling you back (This is Bill, you asked to call back)
Thank you for calling back	Thank you for calling back
I do not understand
I didn't catch (get) your name	I didn't catch your name
Could you repeat your name, please?	Could you repeat your name please?
How do you spell your name?	How do you spell your name?
I’m sorry I didn’t understand you	I'm sorry, I did not understand you
I’m afraid I did not get your point	I'm afraid I didn't understand you
Can you repeat please?	Could you repeat it?
Could you speak (a bit) slower please?	Could you speak (a little) slower?
Could you speak louder please?	Would you speak louder, please
I can't hear you	I can not hear you
Ending the call
Thank you for calling. Bye for now	Thanks for calling, see you soon
Thanks for your help. Bye	Thanks for your help, goodbye