If the sound on the iPhone does not work, then normal use of the smartphone is out of the question. You can't hear the call, the alarm doesn't sound in the morning, games and videos don't have audio, not to mention music playback.
The malfunction requires immediate elimination, but first you need to understand why the sound disappeared on the iPhone.
The causes of the problem can be divided into software and hardware. The user can handle the former on his own, but the latter most often require a trip to a service center.
Software errors
Before you start fixing software errors or troubleshooting hardware problems, make sure that the volume is set at an acceptable level. Pay attention to the current sound profile. Sound playback may be disabled in its settings.
If the sound stops intermittently, restart your iPhone. Try to remember when problems arose and what preceded them. Sometimes deleting recently installed applications helps. If your phone has been jailbroken and tweaks have been installed, it is recommended to roll back the changes. An incorrect jail, installation of unofficial software - all this can lead to problems with iOS, including loss of sound. Resetting the settings can help you cope with a software failure: Open the settings, “General” section. Go to the “Reset” subsection. Select "Reset all settings". A factory reset doesn't delete content, so you don't have to make a backup.
If restoring to factory settings does not help, try erasing settings and content. After performing this operation, the phone will be “clean”, that is, all user data will be deleted from it. Therefore, creating a backup copy is a prerequisite for the subsequent recovery of deleted information.
Instead of resetting the settings, you can reflash the device. Before performing the firmware, also do not forget to make a backup copy. If the reasons for the lack of sounds are software in nature, then the listed actions should eliminate them, returning the iPhone to normal operating condition.
Hardware problems
If the sound does not work on the new iPhone, and no software errors are noticed, then it is better to immediately contact a service center. Although some actions can be performed independently. Possible causes of the malfunction: Mechanical damage or contamination of the speaker. A blow, fall, or strong shaking can damage the speaker. The solution is to replace the damaged component at a service center. Soldering chip responsible for audio playback. Even if the speaker is not damaged, a faulty chip will cause the sound to disappear. The solution is similar - professional repair. Moisture ingress. As a result of exposure to liquid, oxidation of the microcircuits can occur, which will lead to various malfunctions in the operation of the iPhone. If there is no sound only in the headphones, check the connector; it could also be clogged. The iPhone 7 does not have a separate input; headphones are connected via an adapter to the Lightning connector, so you should check that too. The connector can be carefully cleaned without going to a service center, but for other hardware problems it is recommended to seek professional help. If there is no sound on the camera when recording video, make sure that the protective film or case is not blocking the working microphone. It is located on the back cover between the flash and the camera. If you cover it with a cover, the sound will not be recorded. If nothing prevents the microphone from working normally, contact a service center. Setting the alarm volume Many users have difficulty changing the alarm volume. It may work, but it will sound so quiet that it will not wake you up, but will be a background for sleep. The alarm clock does not depend on the overall volume of the iPhone, which is good. Otherwise, when you turn on silent mode, the alarm would also turn off. To set your alarm to sound at an acceptable volume level, open Settings and go to Sounds. Adjust the volume using the Ring & Reminder slider. The method works on all modern iPhones, be it 5S, 6 or 7 model.
The iPhone is capable of many functions, but its main purpose is still to receive and make calls. However, even new generation smartphones like the iPhone have drawbacks. Often, iPhone users are faced with the fact that during a conversation either they cannot hear their interlocutor or they cannot hear them. This problem is relevant even among IPhone 6/6 Plus owners. Fortunately, audio problems on your iPhone are fairly easy to fix.
How to fix the problem of no sound during a call on iPhone:
No sound during a call: checking the volume level
To check the volume setting on your iPhone, use the volume buttons located on the side panel. Therefore, before receiving or making calls, check the volume setting on your device.
Cleaning the headset jack and pin jack
Using soft, dry cleaning wipes, clean the headset jack and pin connector to remove any dirt or foreign objects. If you cannot remove the detected item yourself, contact an Apple Store service center.
Cleaning the iPhone Speaker
The iPhone speaker is susceptible to dirt and dust. Cleaning the speaker is an effective way to troubleshoot problems with no sound on your device during a call. To remove dust and dirt from the receiver, use a small, sharp, non-metallic object (such as a toothpick); a soft-bristled toothbrush will also work for cleaning. In addition, this method of cleaning the speaker can be an effective preventative measure.
Check the mute button
Make sure the mute button is not enabled on your iPhone. If you see an orange bar next to the button, your device is muted. Turn on the sound of an incoming call by toggling the silent mode button. Then adjust the volume level.
Reboot your iPhone
Restarting your iPhone is one of the most effective ways to troubleshoot any problems on your device, including those related to no sound. To restart, turn your iPhone off and on again.
Erase content and settings
Use this option only as a last resort. To delete all content on your device and reset settings, go to Settings > General > Reset > Erase content and settings. Make sure you have backed up your iPhone using iTunes or iCloud before resetting.
That's all! We hope this solves your problem of no sound during a call on iPhone. If you have any other solutions, please share them in the comments!
The method was tested on iOS 4.3.1 firmware, but it can also work on iOS 5 and 6.
Sound problems on your iPhone, iPod, or iPad may be due to a physical problem or a software glitch.
If the problem started after you dropped your device, then most likely it is a physical problem and you will have to contact a service center.
You can fix software glitch problems yourself.
1. Turn up the volume
Perhaps you just have the volume turned down.
Turn up the sound using the volume slider. The sound level is adjusted separately for speakers and headphones (when they are connected).
When headphones are connected, an indicator should appear that says “headphones.” If the word “headphones” appears when no headphones are connected, then there is probably a problem with the headphone jack. Try cleaning the headphone jack carefully.
2. Reboot your device
If the volume level is set correctly, but there is still no sound, then restart the device. Maybe this will help.
3. Identify the problem
No sound from speakers or headphones?
Check for sound from the device's speaker, then try connecting headphones.
Check the sound
- when receiving a call (receiving SMS)
- when listening to music
- in running applications.
If the sound is consistently audible through the speakers and through headphones, but there are problems with the sound, for example, in applications, then most likely it is a software glitch. Partially missing sound is most likely a software glitch.
I had sound when listening to music through speakers and through headphones, but the sound in applications only worked when headphones were connected.
I solved the problem like this:
I launched the application and inserted headphones. I used the keys to increase the volume and at that moment pulled the headphones out of the socket. The volume began to increase, the sound in the applications started working!
Perhaps resetting the settings will help:
Settings - General - Reset - Reset all settings
The settings will be reset to factory settings, but all information (contacts, notes, music, videos) will remain.
If you have followed the first two points of this article and there is consistently no sound from the speakers, but there is sound from the headphones, then there is a high probability that this is a physical problem.
Try pressing down on the device from the top and bottom of the speaker, tap that part lightly. If the sound appears, then this is a physical problem. You need to contact the service center.
If you are unable to identify the problem, you can try updating the device firmware.
If you have a device with jailbreak and you installed programs from cydia, then the problems may be related to this. In this case, updating the firmware can also help.
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If there is no sound on the iPhone, then it is impossible to use it normally. Usually you can diagnose and eliminate the cause yourself, but sometimes you have to contact service to repair the device.
Possible reasons why there is no sound on iPhone
There is no sound anywhere or when performing certain actions on iPhone due to the following reasons:
- Software error.
- Hardware failure.
- Moisture ingress.
If the user can deal with a software error on his own, then a mechanical breakdown, due to which, for example, there is no sound on the iPhone during a conversation, can only be repaired at a service center. If moisture gets in, it is recommended to immediately contact a specialist and do not try to dry the phone on your own.
Troubleshooting software errors
If there is no sound on your iPhone when there is an incoming call, then first check the volume of the system sounds. Turn up the volume using the rocker, check the sound profile that is installed on the phone. If only vibration is triggered during a call, perhaps turning up the volume will correct the situation.
In some situations, you can solve the problem with a regular reboot. If your iPhone doesn't have sound on calls, try resetting your device as well. User content when choosing this reset option will be saved, so there is no need to make a backup.
- Open settings, “General” section.
- Click Reset and select Reset all settings.
If there is no sound in certain applications, and there are no problems when making calls or playing audio, try reinstalling the program that is not working correctly. Similar problems often occur after jailbreaking and installing applications from Cydia.
The following situation also occurs: there is no sound on the iPhone, but there is sound in the headphones. This shortcoming can be corrected in the following way:
- Connect headphones to iPhone, start playing music.
- Turn up the volume and at this moment remove the headphone plug from the jack on the phone.
If the speaker still does not produce sound, contact your service center. You may have encountered mechanical damage to your mobile device. A radical way to eliminate software errors is to flash the device. But it should be done as a last resort and subject to the availability of appropriate skills.
Mechanical problems
If there is no sound on your iPhone in applications, during a conversation, or anywhere at all, and the error correction methods listed above did not lead to anything, contact a service center. As a result of diagnostics, the following reasons for the absence of sound are often discovered:
- Damage to the speaker resulting from a fall or impact. Eliminated by replacing the component.
- Audio channel is dirty. If you have been actively using your smartphone for a long time, its audio channel may become clogged with small debris. To fix the problem, it is enough to carry out careful cleaning.
- Problems with the sound chip. It may fall off under mechanical stress. You can replace or solder back the original chip if it is not damaged.
- The headphone jack is dirty or damaged. It can be eliminated by cleaning or replacing depending on the diagnostic result.
Problems may also arise with other components: for example, if there is no sound on the iPhone when recording video, the problem may lie in the operation of the cable responsible for the functioning of the top microphone. It may be dirty or damaged.
Svetlana
iPhone SE purchased 3 months ago, there is no sound when shooting with the rear camera on the street. Sometimes the sound cuts through and then disappears. When shooting indoors everything is fine.
Hello Svetlana.
When recording video with the main camera, sound is recorded through a microphone located between the camera itself and the flash. Make sure that this hole is not blocked by anything.
Often the microphone can be blocked by a case or film. In silence, the system increases the sensitivity of the microphone, as if “listening” to quiet sounds, this allows the iPhone to record an audio signal in the room. There is already enough sound on the street, the microphone becomes less sensitive, and the cover or film covering it does not transmit sound well.
If your iPhone doesn't record sound well without a case and film, try cleaning the microphone hole to see if dirt or dust has gotten in there. This should only be done with a brush or brush. Do not use needles or toothpicks under any circumstances.
If after this the sound does not appear during recording, you should contact a service center for diagnostics.
