One of the features of modern financial structures is that almost any bank provides its clients with access to a personal online account, which allows them to manage their accounts, transfer money, pay for various services, without wasting time on going directly to the organization’s office.
Unfortunately, in some situations it becomes impossible to access your personal page in online banking. For example, when you try to use this tool from VTB24, the message “the object does not support the Browseforfolder method” may pop up.
What does this mean and how to correct this situation?
What does this error mean?
VTB24 Bank uses a special script to automatically select its users. Its name is Browseforfolder. The most popular root causes of such trouble are:
- An out-of-date version of the Internet Explorer Internet browser that a client of a financial institution uses to log into his account.
- The browser itself or the scripts do not function correctly.
- The rights of the Internet browser used are not sufficient to carry out the intended operation.
- Problems with an important component (ActiveX).
- Microsoft Framework version is not up to date.
Any of the options described above may result in the script required for login not being supported. Fortunately, there is a technique that solves this problem.
Correcting the situation
The first step in a situation where “the object does not support the Browseforfolder method” is to update the login program, that is, the Internet browser:
- Go to the official website of the software distributor;
- Select the most current version, according to the bit depth of the operating system used;
- Perform installation and restart the computer.
Further actions:
- Check for the latest Microsoft Framework and ActiveX. Go to the pages of official distributors and install the latest versions.
- Try to log into your account using the “administrator rights” property. To do this, click on the IE icon with the right mouse button and select the appropriate function.
The next step is the installation of special cryptographic protection, which can be recommended in case of such an error - the system itself can issue a similar message. Necessary:
- Click on the button to the right of “Install”;
- Select installation option for all users;
- Wait for the procedure to complete;
- Refresh the page you are using. Give permission to use protection.
As an alternative, to solve this problem, you may need to install the “CryptoPro EDS Browser plug-in” security plug-in:
- Enter a search request to download this tool;
- Go to the suggested page;
- After transferring the installation package to your hard drive, make sure that all browsers are temporarily closed;
- Complete the installation and restart the PC.
The next step is to change the settings of the Internet Explorer browser:
- Click on “Tools” and go to “Internet Options”;
- Select the “Security” tab, move the slider to the lowest position;
- Go to “Privacy”, uncheck the box that is responsible for blocking pop-up windows;
- Return to “Security”, click on “Other”;
- Search for the parameter responsible for using ActiveX. Set it to “Allow”.
In some cases, the cause of the trouble associated with the lack of support for the Browseforfolder property or method is the incorrect operation of some libraries. They should be detected and removed:
- Go to the OS system folder;
- Login to System32;
- Search for and remove the following items: "mesproax", "mespro.sig", "mesproax.dll" and "mespro.dll".
It is advisable to restart at the end.
The last stage that completes the treatment is to reset the browser settings, if none of the above suggested options has a positive effect:
- Once again, go back to IE's Internet Options;
- Go to “Advanced”;
- Find and click on the “Reset” button.
All that remains is to reboot the equipment again and check the result.
Object does not support Browseforfolder property or method: what is this error?
First of all, it is worth paying attention to the fact that the resource itself (server), to which a connection is made from the user’s computer, sometimes tends to be inoperable.
Suppose the user sees the error “The object does not support the Browseforfolder property or method, clicks OK, but it has no effect. What does this mean? Yes, only that the true cause of the failure is not the operation of the server, but the settings of the user system and IE browser settings.
How to fix?
If the error “The object does not support the Browseforfolder property or method” appears, how can I correct the situation so as not to have to worry about changing settings? You can simply change your browser and try to log in to your banking resource using it.
But here’s the problem: it turns out that the work of the VTB-24 client bank does not support all modifications of browsers, not to mention the fact that it does not work correctly with all of them, even with the declared full support.
Actions when starting the browser
But let’s return to the “native” Windows IE browser, which is available in any modification and associated problems not only with banking, but also with other resources and services on the Internet. If the user does not want to give up using IE at all, or there is no access to the resource in other browsers, he will have to perform several simple steps, which very often eliminate the reason for the message that the object does not support the Browseforfolder property or method. What to do in this case?
After installation, you can not change the default settings for now, but simply run the browser as an administrator (this applies to Windows 7 and higher systems). The launch menu is called up by right-clicking on the program icon. Perhaps starting without administrator rights was the reason for the notification that the object does not support the Browseforfolder property or method.
Installing the .NET Framework
On the other hand, the situation described above may not be the cause of failures. Another big problem is that many programs and sites indicate that for correct access the .NET Framework version of at least 3.5 must be used.
On some computers, system updates may be disabled, so it is advisable to install the platform yourself, again by first downloading the installation distribution from a Microsoft resource. By the way, it’s better not to install version 3.5, but to immediately find the fourth update or release 4.5 there.
Setting the correct Internet Explorer browser settings
Now a few words about eliminating the error “The object does not support the Browseforfolder property or method” using browser tools if all of the above did not give the desired effect.
In this case, the user will need to go to Internet properties from the Control Panel, select the security tab in the settings window, go to trusted sites and add the full address of the resource to the list.
Security and ActiveX Component Enablement
If, even after changing the settings, a message appears stating that the object does not support the Browseforfolder property or method, you must lower the security level by moving the fader (slider) to the lowest position.
On the privacy tab, you will also need to uncheck the pop-up blocker box.
After that, on the same security tab, a little lower and to the right, you need to click the “Other...” level button, and then in the new window find the line for allowing the use of ActiveX parameters by approved domains and perform the permission with the appropriate button.
Along the way, as an additional option, you can also set permission for domains marked as safe. In most cases this helps.
Yes, and here's another thing. As an additional tool, you can download the latest JAVA platform and integrate it into the system.
If none of this works, you can do a hard reset of your browser. And remember that when you try to log in, the VTB-24 system will offer to install special software in the form of a security cryptographic module, which you must agree to.
Removing incorrectly working scripts
Finally, another reason for the inability to access online banking may be that the system contains ineffective dynamic libraries of the operating system itself.
In the simplest case, they can be identified using the command console running as an administrator, in which the sfc /scannow command is written. On the other hand, you can try to update them or install underloaded or damaged objects using the DLL Suite utility specially designed for this.
If the downloaded or updated system components still turn out to be inoperable, forcibly deleting some of them may help. First you need to go to the root directory of the system and select the System32 directory.
Now attention!!! The following files are subject to deletion:
- MessagePRO Class;
- mespro.sig;
- mespro.dll;
- mesproax.dll.
After removing the selected components, the computer system must be completely restarted, after which you can try again to log into the online banking system or other failed resource.
Note: This technique is offered as a last resort and is therefore performed at the user's own risk. Even specialists who troubleshoot problems of this type give absolutely no guarantee that after this, banking will work, and (even worse) the system will boot in normal mode. So be careful and attentive.
Instead of an afterword
That, in fact, is all that concerns the correction of such an unpleasant failure regarding VTB-24 or any other resources. As many experts note, this problem in most cases concerns this particular system, although, very likely, it can also occur when accessing other sites and their services. It is impossible to say right away what exactly the problem is and what was the root cause of its occurrence. Therefore, you will have to perform the actions in the order indicated above (from the simplest to the most complex). In the end, it is in relation to the online service of the specified bank that at least one of the given methods should certainly help.
And if nothing at all gives the desired effect to correct the situation, the user will have no choice but to contact the support service or at least use the services of an online consultant directly on some website. As mentioned above, it is very possible that the failure occurred and was not the fault of the user and his system settings. But, in order not to bother with IE settings or deleting libraries (which is not always safe), it is better to immediately clarify which browser is best to use instead of IE. This, as noted by many users, is the simplest solution.
This error message can be found on the state portal gov.ru; it occurs at the stage of signing documents when various organizations access the State Procurement domain. The error “Cannot sign data Error description” no method support may mean that you are using outdated software or an error or failure has occurred in one of the required components.
Error "Cannot sign data"
Required components for signing on the website zakupki.gov.ru
This portal only works with the official Microsoft browser – Internet Explorer. To work correctly and eliminate the error “Cannot sign data Error description: The object does not support the Sign method,” you must have the following components and programs installed:
- Special plugin for Internet Explorer navigator. This component is needed for electronic confirmation of documents and signatures. When the user clicks on the “Signature” button, this plugin opens a special program that focuses on the token. To download it, follow this link http://zakupki.gov.ru/epz/main/public/document/view.html?sectionId=445.
- In order to ensure the correct operation of a token from a flash drive, it requires special software.
- A special document PKIClient, which is a confirmation of the certification authority, in order to download it - click.
- Open this link to download the certificate from the server.
- Vcredits are special libraries that are needed for proper operation, for x86 and for the 64-bit Windows operating system.
- For Windows XP Microsoft .NET Framework requires version 2. Sometimes a problem arises if users have a higher version of the framework. For stable operation of the signature, the second version is required, not higher. To do this, when downloading a new package, you need to check the box - “Install Framework 3.5, including 2, etc.” In this case, you will be able to install the desired version.
- To sign, you need another type of electronic software - Lkomponent. it can be downloaded.
When all of the above components are installed and updated on your computer, go to your personal account on the state procurement portal, log in and try to sign the electronic document again, the Cannot sign data Error description error should not appear this time.
Actions in case of error “Cannot sign data Error description”
First of all, familiarize yourself with all the necessary components for proper operation on the state portal, and if possible, reinstall all the programs that are on the list. Update your Internet Explorer browser, and also make sure that the 2 main components are installed correctly and are working correctly - Sign and Lkomponent, because they control the testing of electronic signatures of documents for authenticity.
The Microsoft Internet Explorer browser must be launched with local computer administrator rights. Otherwise, errors may occur when working with documents. This usually happens with versions 7 and higher. If you have a Windows 64-bit system architecture, try running the 32-bit version of the navigator, sometimes this can really help get rid of the error.
Add zakupki.gov.ru to the list of trusted browser sites
Sometimes the browser may not allow you to access the site for various reasons. This can happen to absolutely any node on the network. Especially with such an unstable browser as Internet Explorer. In order for the Microsoft navigator to trust a specific portal, it must be added to the list of trusted ones, for this:
Tips and tricks for resolving the “Object does not support Sign method” error
To resolve “Cannot sign data Error description: Object does not support the Sign method,” try reinstalling Lanit.Component in another distribution. When specifying the path, create a folder in the main directory of drive C (for example, C:\Lanit), or any other directory, in accordance with where your system drive is located. And also reinstall the individual KriptoPro certificate, update the program to the latest current version. The Microsoft .NET Framework must be installed using Windows Programs and Features.
For this:
In this window, you need to check the box with .NET Framework 2.0, if it is missing. This should help resolve the issue with the error “Cannot sign data error description: no support for the Sign method.
When working with a computer, various kinds of errors often arise, and while some of them are understandable, some, such as a message that an object does not support the property or the Browseforfolder method, can lead the user into a stupor.
Most often we encounter this users of VTB-24 bank who are trying to use its online services through a browser while at home or traveling.
It may occur because the script encounters incompatibility or is incompatible with some .
There may be many reasons, but how do you know? what exactly to do in this case and how to make sure that she never returns again, we will describe in detail below.
Contents:
What causes
The error most often appears when moving from directory to directory when working with VTB-24.
During this process, certain scripts are used and if it occurs, it means that something is preventing them from being executed correctly. Reasons for this outcome may be as follows:
Many believe that it occurs due to the VTB-24 service itself and complain about their servers because of this. However, this is not the case.
As the list of options for the occurrence of Browseforfolder shows, the essence of the problem lies on the client’s side, in its browser or system.
One of the simplest solutions could be called a simple replacing the browser with a more advanced and up-to-date one, such as or . But VTB-24 is fully functional only with standard Internet Explorer, so problems with outdated versions are inevitable.
It would be much easier if all elements of the system were compatible with other browsers, but you can’t count on that for now.
Therefore, let’s move on to a turn-by-turn analysis of each of the possible causes.
Working with the browser
The first step is to make sure that it is not in the browser, because all other manipulations with an outdated version will lead to nothing.
For the most part, the so-called “native” built-in Internet Explorer browser is used, which is constantly undergoing changes from its creators.
If no other browser is suitable for the job or the user does not want to give up IE, then you should try to update it to a newer version.
To do this, you need to visit, where in the corresponding section you can find and download the latest IE product.
Note! You should download with an eye to the bitness of the operating system. and each of them has its own browser version. To find out which one you have installed, you need to press the key combinationWin + Pause and find the required information in the section "System type".
After successfully updating the browser, you can try to log into the VTB-24 system again, but it is best to run the browser as an administrator.
To do this, go to the menu "Start", find the IE shortcut or use the search and right-click on it, in the context menu that appears, find "Run as administrator" and click on the item with the left mouse button.
For many users, the script fails only because the rights are limited.
Only the administrator has full access to everything and if your account does not allow you to open files under this name, then you will have to reconfigure it.
Working with the Framework
If, after all, the cause of the problem is not in the browser, then you should check. .
To maintain all services and stable access to various resources, a framework of at least version 3.5 must be installed.
However, it is better to install release 4.5 or higher immediately in order to definitely avoid various conflicts.
Not all PCs come with the .NET Framework update out of the box, and some users disable this feature for all applications to avoid memory fill.
In this case, the only option is to download from the official website, install, restart the PC and check again to see if there is an error.
Internet Explorer Settings
If the above steps did not lead to the desired result, then you can try to reconfigure IE a little, this will require:
Using the ActiveX Component
Does your browser keep giving you an error? In this case, let's go back to the settings and in the tab "Safety" lower its level by using the slider and moving it to the very bottom.
A little lower in the same window you can find a button "Another…", click on it, and a new window will open.
It lists a huge list of parameters, among which the user needs to find all relevant components and check the box Prompt in all of them.
This global approach helps in most cases, and the error disappears, but perhaps the reason lies in something completely different.
For example, in a recently downloaded application or browser add-on that prevents it from launching correctly. The easiest way to do this is to reset all browser settings.
You can also download the Java platform and unzip it to install it. It will independently integrate into the system and fix a possible malfunction in the script.
Important! When you first log into VTB-24, a pop-up window with advice will appear install a cryptographic protection module. Be sure to agree, because if you refuse, this may lead to various problems with logging into the site in the future.
Eliminating unnecessary scripts
The final way to fix everything is to either reload the broken scripts or simply remove them from the OS.
Dynamic libraries that are in the system, too may be the main reason for denial of access to site services. Some of them may not work and such libraries need to be disposed of.
First you need to find them among others. This will help us, in which we type sfc/scannow.
The system gives us a list of necessary libraries, which can then be manually reinstalled so that they work again.
Bottom line
This error can occur not only when working with VTB-24, but also with other sites or platforms, however, most often the banking system still issues something like this.
Almost certainly one of the above methods will help you resolve all the nuances and return to normal work with the service.
But if you fail, you should not despair; there is a support service, by contacting which you can always explain the situation and ask for help. A competent consultant will always help you, because it is in the interests of the bank that each user has full access to all functions of their system.
Users often encounter the problem of confirming personal data during online transactions - Cannot sign data. Error description: The object does not support the "Sign" property or method. For example, such an error occurs on the web pages of official organizations or financial institutions: zakupki.gov.ru, bus.gov.ru, VTB 24, EIS. This particular error appears when trying to install an electronic signature or when confirming personal data.
Causes of the Sing error
The error message indicates problems with Sign.cab. This component is used when forming the signature itself and is a very important component. There can be many reasons for the error to appear. The source may be: an uninstalled sign.cab file, missing or outdated root certificates (CryptoPro, Kontur) for digital signature, incompatibility of Windows bit depth with the browser, lack of the .NET Framework package, and others.
Error: Object does not support Sign property or method
How to fix the Cannot sign data error
To fix such a failure on Windows 7/8/10, you should check or complete all the points described below one by one. We have collected all the most common solutions that are presented on official government procurement forums, bus.gov.ru and other communities.
First, let's check the site's functionality on another browser. If you make transactions through a specialized application, then check the settings, where you set a different browser for accessing the Network.
Correctly reinstall Lanit
Many people advise that the first step is to reinstall the corresponding Lanit - sign.cab. It is better to download it from the resource where the failure occurs (contact support), or from another popular source. Select the bit depth (x32, x64) that matches your system and browser (!), which is very important for working in Internet Explorer. Bit depth plays an important role. Further:
Also worth checking
Conclusion
Most often, the error “The object does not support the Sign property or method” is a consequence of inappropriate bitness when installing software (lanit, browser, certificates), so pay close attention to this point. In any case, if you cannot cope with the error, you should contact the resource support, but as practice shows, you can wait a very long time for answers there.
